Order Status Information

Open Orders
Open Orders represent new orders that have been received which have not been closed or deleted. Once an order had been fulfilled and shipped, you may want to set the order to "Closed".

Closed Orders
Closed Orders represent old orders that have been manually closed, typically because the order has been fulfilled, shipped or cancelled.

Problem Orders
Problem Orders can occur for a number of reasons, although it is mostly due to the third-party payment processor, such as PayPal, not validating the order. This can be due to a problem with the payment, or sometimes it simply takes longer than usual.