# Home Welcome to Freewebstore! Whether you are looking to open a new online store, an existing store owner on Freewebstore, or planning on moving to Freewebstore, we have all the information you need here to help you get set up and manage your online store.
If you are yet to create a Freewebstore account, you can sign up herehttps://admin.freewebstore.com/register/files/VJcFteZHLBpxo7wxIJV5
If you already have a Freewebstore account, you can log in here:https://admin.freewebstore.com/files/lXgCdGkPPnKaRX8f1KTy
# Overview A short summary detailing who we are, what we do and how good we are at providing a free service to sell as many products as you like. ### Who is Freewebstore? We are an online store platform that allows even the most inexperienced computer users a chance to set up a store online for **FREE**. We strive to provide our users with the best experience possible while selling their products online using one of our many mobile-friendly designs. ### What does Freewebstore do? From the moment you sign up, for free, we offer a multitude of incredibly useful tools and features to help your store to grow and succeed in the online world. Setting up a new online business or bringing your existing business online can be a daunting task. We don't want you to worry, we have an incredibly friendly and attentive support team dying to help you with any questions you may have about using our system. We aim to reply to any support ticket you raise within 24 hours and if we can't, we will let you know why and get back to you as soon as we have an answer. ### The Proof is in the Pudding! We have an outstanding [**TrustPilot**](https://uk.trustpilot.com/review/freewebstore.com) rating (4.6 Stars!!!) blowing the likes of Shopify and Wix out of the water. Below are just a few of our favorite comments about our platform. Feel free, no...we urge you to go and check out the rest on our [**TrustPilot**](https://uk.trustpilot.com/review/freewebstore.com) page and visit our testimonials page on [**Freewebstore.com**](https://freewebstore.com/stores.html)**.** > **"**For a free online store, it's certainly the best one I've come across." - Duncan Farnden-Marks > "Very friendly interface and easy to use. Monthly subscribtion is also very friendly for starting sellers." - Shopica Store > "Freewebstore is simply Awesome. I run the free version and what I get for free is simply amazing. Would love to get a few of the paid inclusion but i run a small business via freewebstore and It doesnt pay me to upgrade nevertheless the free version is fantastic. Im recomending them to all my friends. 10 out 10" - Angelo Ferlauto # Pricing How much does Freewebstore cost? A detailed explanation on how much each subscription plan costs with a link to our pricing page. ### What does it cost to sign up? Zilch, nada, absolutely nothing! When you sign up to Freewebstore, we do not ask for payment details. Your account is **FREE** for as long as you want. There is no free trial, simply sign up and start selling! We do offer subscription plans that will unlock certain tools and features. For example, sign up for our Pro Plan and claim a domain for **FREE** and you also get the annual renewal for **FREE** for as long as you are on our Pro Plan. This is just one of many tools and features that we give you when you sign up for one of our premium plans. Our Community Plan is **FREE FOREVER!** There is a monthly cost for our Premium plans which we have provided below:
CommunityStartupProRidge
$0$20$65$250
£0£15£49£199
€0€15€49€199
See a full list of the features included on each plan on our [**Plans**](https://freewebstore.com/plans.html) Page. # Become a Freewebstore Affiliate The benefits and a guide detailing how to become an Affiliate for Freewebstore and reap the rewards of your referrals hard work. Becoming an affiliate is absolutely **FREE** and incredibly easy to set up. All you have to do is refer a friend and we will give you 15% of their subscription fee every month. To qualify for payment, you need people to sign up to Freewebstore by visiting your link, if/when they upgrade, we will give you 15% of their subscription fee every month. Share your link and advertise Freewebstore and it could turn into a nice little bit of pocket money for you! Track how much commission you’re earning, manage your account and transfer money to your bank account. To get in-depth reporting on how many referrals you have had, free affiliate adverts and various statistics visit our [**affiliates platform**](https://affiliates.freewebstore.com/). To get your affiliate link: 1. Login to your Control Panel. 2. At the very bottom of the side panel, you will see the "Affiliates" link. Click "Affiliates". 3. Once you click this link, you will receive your code to share and recommend us to the world. 4. Enter the required information and click **Save.** On this page: * You can edit the threshold to an amount of your choosing. Once you hit the threshold you will be able to request the payment. You will be notified when the payment has been processed. * You will need to add your contact details * You will also need to provide your payment details (so we know where to send the money you have earned). # Getting Started View a list of steps to get you started on freewebstore. Where to start, marketing, adding a domain name and much, much more... Getting started on a brand new platform can be quite daunting. That's why we have put this list of steps together to get you on your way to **Be Your Own Boss!** ### Step 1: Creating your store Once you have registered for an account on the [**freewebstore register page**](https://admin.freewebstore.com/register)**,** you will be greeted with an automated chat bot that simply collects some basic information such as: * What you would like us to call you * Your country of residence * Your date of birth. (So we can check you are old enough) Once you have supplied this information and completed the Welcome Chat, you will then be bounced in to your account. If you haven't already verified your email, there will be a notification at the top of your dashboard prompting you to do so. {% hint style="info" %} **Please Note:** The following countries are restricted from signing up for our services\ \ Azerbaijan\ Guyana\ Singapore\ India\ Nigeria\ Bangladesh\ Qatar\ Pakistan\ Afghanistan\ Kazakhstan\ Kyrgyzstan\ Kenya\ Jordan\ Morocco\ Sri Lanka\ Zambia\ United Arab Emirates\ Bahrain\ Zaire\ Zimbabwe\ Egypt\ Iraq\ Iran\ Syria\ Uzbekistan\ Yemen\ Tajikistan {% endhint %} ### Step 2: Create your brand You will notice on your dashboard that you have a panel of steps to complete. The next one to complete would be to head over to the Theme Editor and create your style. But wait! You still need to choose your store theme! #### Choosing your Theme When you create your account, you are given our default theme. To change your theme, head over to the [**Design > Theme Marketplace**](https://admin.freewebstore.com/design_browse_themes) section of your control panel to view our themes, and if you want to view all of our themes and their Demo stores, head over to the [**Design > Theme Marketplace > View All Designs**](https://admin.freewebstore.com/design_list_all_themes.aspx) section. Within these sections you can browse all of our available themes and select one that is suite to your needs. #### Creating your Brand Once you chosen your theme, head over to the [**Design > Theme Editor**](https://admin.freewebstore.com/editor.aspx) section of your control panel. When you first visit this section, you will be prompted to edit certain aspects of your theme straight away, such as: * Choosing your Color Palette * Choosing the font you want to use throughout your store * Editing/Uploading the Logo for your store * Editing the slideshow (if applicable) You will then be shown around the Theme Editor by a wizard. Once the wizard is complete, you are free to edit your store and theme as you wish. If you need any further help with your Theme Editor, head over to the [Theme Editor section of this help site](/design/theme-editor). ### Step 3: Adding products Any online store is pretty useless without any products to sell. So the next step is just that, adding products! To add products to your store, head over to the [**Manage > Products > Add a Product**](https://admin.freewebstore.com/manage_products?prodNew=true) section of your control panel. This section will allow you to add products to your store. Alternatively, if you already have a **Comma Separated Value** **(CSV)** file of products you would like to import, you can use the 14-day free trial to upload your CSV via the [**Manage > Products > Import**](https://admin.freewebstore.com/manage_products_importv2) section. You can add as many or as few products as you like as freewebstore allows unlimited product uploads across all of our subscription plans. If you need any further help with adding your products, head over to the [**Manage > Products**](/manage/products) section of this site. ### Step 4: Tell your story Next, you will want to edit the content of your store. You can do this by heading over to the [**Manage > Pages**](https://admin.freewebstore.com/manage_pages) section of your control panel. Simply click on the page you would like to edit and fill in the text editors as required. Don't forget to save though, you want to keep your work :-). If you need any further help with editing your pages, head over to the [**Manage > Pages**](/manage/pages) section of this site. ### Step 5: Get Paid Probably one of the most important steps in setting up an online store, setting up a payment gateway so that your customers can pay for their order. To set up a payment gateway, head over to the [**Orders > Payment Gateways**](https://admin.freewebstore.com/orders_payment_gateways) section of your control panel to view and setup an available payment gateway. For some gateways, you will need to register for an account with your chosen provider. For more help setting up a payment gateway, head over to the [**Orders > Payment gateways**](/orders/payment-gateways) section of this site. ### Step 6: Where do you ship to? Another important step of setting up your online store with freewebstore is shipping. You only want the customers to be able to check out if the you can ship to their region. So we can set this up dynamically in the cart pages of your store, you will need to set up some shipping rules. To set up shipping rules for your store, head over to the [**Manage > Shipping**](https://admin.freewebstore.com/manage_shippingv2) section of your control panel. You will need to set up rules for every region you are able to ship to. These rules can be based on costs and regions set up by a courier service of your choice, or you can use the shipping labels feature (if available in your region. US or UK). If you need any further help with your store, head over to the [**Manage > Shipping**](/manage/shipping) section of this site. ### Step 7: Your Domain Name (the home of your store) The domain name of your store is where your store lives on the internet. Customers will use this name to navigate to your store within their preferred browser. You can simply change your free URL name that we provide you with when you first register, but having a custom domain name on your store is important for SEO (Search Engine Optimization) purposes. To buy or attach a custom domain to your store head over to the [**Marketing > Domain Names**](https://admin.freewebstore.com/marketing_domainsv4) section of your control panel. #### Custom Domain Benefits 1. **Professionalism and Branding:** A custom domain lends credibility and professionalism to your business. It creates a memorable and unique brand identity, establishing trust among customers. It's easier for people to remember and associate your store with a custom domain, which can positively impact brand recognition and customer loyalty. 2. **Improved SEO:** Search engines tend to favor websites with custom domains over those using free subdomains. A custom domain allows you to use keywords relevant to your business, which can boost your search engine rankings. This can lead to increased visibility and traffic to your online store, potentially resulting in more sales. 3. **Enhanced Trust and Credibility:** Customers often perceive businesses with custom domains as more trustworthy compared to those using generic or free domains. A unique domain name demonstrates that you're invested in your brand and serious about your online presence. This can positively influence customer confidence and encourage more sales. 4. **Control and Flexibility:** With a custom domain, you have greater control over your website's features, design, and functionality. It allows for flexibility in creating personalized email addresses, which can further strengthen your brand image. Additionally, you have the freedom to switch hosting providers or make backend adjustments without affecting your domain name, ensuring continuity for your customers. 5. **Ownership and Portability:** Having your own domain means you own the rights to that web address. This ownership provides stability and security for your online business. Moreover, if you decide to change your e-commerce platform or hosting service, you can take your domain with you, maintaining your brand identity and avoiding disruption to your customer base. These benefits collectively contribute to a stronger online presence, increased credibility, and a more memorable brand, ultimately leading to better opportunities for sales and growth. #### Tips to keep in mind when choosing a domain name 1. **Keep it Memorable:** Choose a domain name that is easy to remember. It should be catchy, concise, and easy to spell. Avoid complex spellings, hyphens, or numbers that might confuse potential visitors. 2. **Reflect Your Brand:** Your domain should align with your brand identity. It could include your brand name or a relevant keyword that represents your products or services. Make it indicative of what your store offers. 3. **Consider Keywords:** Incorporate relevant keywords into your domain if possible. This can improve your site's visibility in search engine results, potentially attracting more organic traffic. 4. **Be Unique:** Ensure your domain name stands out and isn't easily confused with existing brands or competitors. Check for trademark conflicts to avoid legal issues. 5. **Keep it Simple:** A shorter domain name is often more effective. It’s easier to type, remember, and share. Aim for a name that’s concise and straightforward. 6. **Avoid Limiting Names:** Consider your future plans. Avoid overly specific names that might limit your business growth or expansion into new product lines or markets. 7. **Check Availability:** Use domain name search tools to check for availability. Your desired domain might already be taken, so have a few alternatives in mind. 8. **Choose the Right Extension:** The domain extension (.com, .net, .org, etc.) matters. While .com is the most popular and widely recognized, other extensions might suit your business or industry better. Consider country-specific extensions if you primarily serve a specific region. 9. **Think Long-Term:** Choose a domain name that you can envision using for the long term. Changing your domain later can be disruptive and might affect your brand recognition and SEO efforts. 10. **Social Media Compatibility:** Check if the domain name is available as a username on major social media platforms. Consistency across your website and social media handles can help with brand recognition. By considering these tips, you can select a domain name that not only represents your brand effectively but also contributes to your online store's success and growth. If you need any further help with domain names, head over to the [**Marketing > Domain Names**](/marketing/domains) section of this site. ### Step 8: Marketing Now that you have the bare bones of your store, from Branding, products to sell, a solid domain name and content galore...market, market, MARKET! No online store is **EVER** successful without marketing. It isn't an exact science, but you need to find what works for you. There are many ways to attack the marketing world: 1. **Optimize for SEO:** * Conduct keyword research to understand what your audience is searching for. * Optimize your product descriptions, titles, and meta tags with relevant keywords. * Create valuable, original content like blog posts or guides related to your products/services to drive organic traffic. 2. **Utilize Social Media:** * Identify the platforms your target audience frequents and establish a presence there. * Share engaging content, including product photos, videos, customer testimonials, and behind-the-scenes glimpses. * Run targeted ads on social media platforms to reach potential customers based on demographics, interests, and behavior. 3. **Leverage Influencer Marketing:** * Collaborate with influencers or bloggers in your niche who can promote your products to their audience. * Ensure the influencers align with your brand values and have an engaged following that matches your target demographic. 4. **Email Marketing:** * Build an email list by offering incentives like discounts or exclusive content. * Send personalized and targeted emails to your subscribers with product updates, promotions, and valuable content. * Implement automated workflows for abandoned cart reminders, welcome sequences, or post-purchase follow-ups to boost conversions. 5. **Offer Exceptional Customer Experience:** * Provide excellent customer service to build trust and loyalty. * Encourage and showcase customer reviews and testimonials to enhance credibility. * Implement loyalty programs, referral discounts, or exclusive offers to reward and retain customers. If you need any further help with marketing within your control panel, you can head over to the [**Marketing** ](/marketing/marketing-overview)section of this site. ### When can I expect to start seeing sales? The time it takes to start seeing sales on a new online store can vary significantly based on several factors: 1. **Product and Market:** If you offer unique products or cater to a niche market with high demand, you might see quicker sales. However, if your market is saturated or your products are similar to many others, it might take longer to stand out. 2. **Marketing Efforts:** The effectiveness of your marketing strategies plays a crucial role. If you have a solid marketing plan in place and effectively reach your target audience through various channels, it can expedite sales. Conversely, if your marketing efforts are not reaching the right audience or are less effective, it might take longer to generate sales. 3. **Brand Awareness:** Building brand awareness takes time. Initially, it might take longer to gain trust and recognition among potential customers. As your brand becomes more recognizable and trustworthy, sales can increase. 4. **Website Optimization:** The user experience, design, and functionality of your website influence sales. A well-designed, easy-to-navigate website with clear product descriptions and a smooth checkout process can encourage sales. If your website needs improvements, it might delay the sales process. 5. **Seasonality and Trends:** Certain products sell better during specific seasons or trends. Understanding your product's seasonality or market trends can impact how quickly you see sales. Generally, it's realistic to expect some initial sales within the first few weeks to a few months after launching your online store. However, significant and consistent sales growth often takes time, typically several months to a year or more, as you refine your marketing strategies, build your customer base, and establish your brand. Consistent effort, continuous optimization, and adapting to market feedback are essential for growing sales over time. Monitoring analytics, customer feedback, and adjusting your strategies accordingly will help in achieving better results. # Orders Overview The Orders section of Freewebstore's control panel allows you to look after the information gained relating to your customer orders. It allows you to configure your payment gateways, notification emails, invoices and more. Within the orders section you will find: * [**List All Orders**](/orders/your-orders) - View all orders on your online store. * [**Payment Gateways**](/orders/payment-gateways) - Select the payment gateways you would like to offer your customers. (Region specific) * [**Customers** ](/orders/customers)- This section allows you to view your guest and customer accounts. * [**Notification Emails**](/orders/notification-emails) - Setup autoresponse emails to confirm your customer's orders. * [**Dispatch Emails**](/orders/dispatch-emails) - Customize the email that gets sent to your customers when you send them the notification that their order has been dispatched. * [**Generating Shipping Labels**](/orders/generating-shipping-labels) **-** Create labels for your shipments. * [**Invoices**](/orders/invoices) - Customize your Invoices. * [**Export**](/orders/export) - Export a list of your orders. * [**Abandoned Carts** ](/orders/abandoned-carts)- Convert missed opportunities into paying customers. * [**Live Cart Activity**](/orders/live-cart-activity) - Watch shoppers become customers in real-time. * [**Kashflow** ](/orders/accounting/kashflow)- Take advantage of our easy-to-use online accounting integration. (UK businesses only) * [**Live Orders Map**](/marketing/statistics/live-orders-map) - Visualize your orders on an interactive map. (Only available on Freewebstore's Ridge Plan) * [**Insights** ](/orders/your-orders/order-insights)- View a wide range of insights that your orders give. (Only available on Freewebstore's Ridge Plan) # Your Orders A group of step-by-step instructions detailing how to view and manage your customer orders from within your Freewebstore Control Panel. # Order Status Information An explanation on the different order status' that can be assigned to your customer orders within your Freewebstore Control Panel. To be able to view which of your orders are open and closed from the **View all Orders** section of your control panel, we have 3 pre-defined states, **Open, Closed** and **Problem**. Using these states allows you to see the status of each order without viewing the whole contents of each individual order. Below is a list of the pre-defined states and what they represent: ### **Open Orders** Open Orders represent new orders that have been received that have not been closed or deleted. Once an order had been fulfilled and shipped, you may want to set the order to "Closed". ### **Closed Orders** Closed Orders represent old orders that have been manually closed, typically because the order has been fulfilled, shipped or canceled. ### **Problem Orders** Problem Orders can occur for a number of reasons, although it is mostly due to the third-party payment processor, such as PayPal, not validating the order. This can be due to a problem with the payment, or sometimes it simply takes longer than usual. # Close/Re-open an Order A step-by-step walk-through detailing how to close an individual customer order from within your Freewebstore Control Panel. To close an order for any reason: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. **View** the order you wish to close. 4. On the right of your screen will be a number of panels. Locate the panel labeled **Order \[ORDER NO]**. 5. You will notice that in this panel is a green button with the text [**Open** ](/orders/your-orders/order-status-information#open-orders)inside, click/hover this button and select [**Close**](/orders/your-orders/order-status-information#closed-orders)**.** 6. **Save.** In order to re-open a previously closed order, simply follow the instructions above, but this time the button will be black with the text [**Closed**](/orders/your-orders/order-status-information#closed-orders). Simply click/hover the button and select [**Open** ](/orders/your-orders/order-status-information#open-orders)this will re-open the order. # Cancel an Order A step-by-step guide with explanations detailing how to cancel an order made by a customer from within your freewebstore control panel. There are multiple reasons you might need to cancel an order and it's easier than you think. When you cancel an order, a number of things happen: * We'll automatically email the customer notifying them that their order has been canceled and that their payment will be refunded if they have paid. * Stock changes will be reversed. * The order status will change to "Canceled". * Order will no longer be actionable. * Order will no longer be visible. * If you have been charged a processing fee for the order or cart saver, this will be refunded to your account. ### How do I cancel an order? To cancel an order: 1. Log in to your control panel. 2. Go to the order you wish to cancel by going to the **Orders > List All Orders** page. 3. Select **View** on the order you wish to cancel. 4. When the order page loads, on the right of your screen you will notice a panel labeled **Actions**. Locate and select the **Cancel Order** option. 5. A pop-up will appear outlining what will happen when you cancel the order (as seen above). If you are happy to cancel the order at this point, click **Cancel Order**. # Delete an Order A simple step-by-step guide detailing how to delete one of your customer orders from within your Freewebstore Control Panel. To delete an order for any reason: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. **View** the order you wish to delete. 4. On the right of your screen will be a number of panels. Locate the panel labeled **Actions.** 5. Within the **Actions** panel, at the bottom, you will notice some text in red that reads **"Delete Order"**, click this text. 6. You will then be asked to confirm the order by entering a random word into the field provided. 7. Click **Delete.** {% hint style="danger" %} Once you have deleted your order, there is no way to restore this information. So please make sure that when you are deleting your orders, you do not need them at all. Once they are gone, they are gone forever! {% endhint %} # Send a Dispatch Email A simple step-by-step walk-through detailing how to send a Dispatch Email to your customers from within your Freewebstore Control Panel. To send an email to let your customer know that you have dispatched their goods: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. Locate and **View** the order you wish to send a dispatch email. 4. On the right of your screen will be a number of panels. Locate the panel labeled **Actions.** 5. Within the **Actions** panel, you will find an action that says "**Send Dispatch Email",** click this action. 6. You will then be shown the content of the email that will be sent to your customer, edit it if you wish. You will also have the option to close the order by checking a checkbox at the bottom of the window. 7. When you are happy with the destination address of the email and the content, click **Send Email.** To edit your dispatch emails, go and view our help article on [**Dispatch Emails**](/orders/dispatch-emails) explaining the other actions that can be achieved with these emails. # Refund an Order A simple step-by-step walk-through detailing how to refund a customer order from within your Freewebstore Control Panel. For whatever reason, you may need to refund the cost of an order to your customer, to do this: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. Locate and **View** the order you wish to refund. 4. On the right of your screen will be a number of panels. Locate the panel labeled **Actions.** 5. Within the **Actions** panel, you will find an action that says "**Refund Order",** click this action. 6. A little window will then appear allowing you to choose how much you would like to refund your customer and allow you to add a message to your customer. 7. Once you are happy with how much you are refunding and your PayPal reference message (if you write one), click **Refund.** {% hint style="info" %} If the payment was made via PayPal, the refund button will appear in the PayPal panel located above the actions panel. {% endhint %} # Order Logs A step-by-step guide detailing which actions have taken place since an order was taken from within your Freewebstore Control Panel. You can view all of the log entries for an order since the date the order was placed. The logs for your orders can provide all kinds of useful information such as: * order destination * when you opened and viewed the order * when the confirmation email was sent to your customer * when the notification email got sent to you * when the order was dispatched To view your order logs: 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > List All Orders.** 3. **View** the order you would like to view the **Logs** for. 4. You will find the **Logs** for the order by scrolling all the way to the bottom. # Order Insights A detailed explanation on the panels and the information in the panels of the order insights section of your Freewebstore control panel. The order insights page can be very useful to the trained eye. This section will show you: * The top-performing products on your store. * Your most popular payment gateways. * Your top customers, determined by the number of orders they have placed on your store. * The most used discount codes, determined by how many orders they have been used in. * Your top sources. These are the websites that link to your store, this is determined by how many customers have clicked on the link to your store from these sources. From this information, you should be able to work out where and how you should market your store, making this page incredibly useful. ### How do I view this page? To view this page: 1. Log in to your control panel. 2. Go to **Orders > Overview.** 3. Click on the **Insights** tab. # Changing the next order number A step-by-step guide with explanations detailing how to change your next order number from within your freewebstore control panel. There are many reasons why you may need to change your order numbers and where they start from. You might change it for organizational reasons such as putting the year before the order number (eg, 202201) so that you can locate all of the orders from that year easily. ### How do I change the order number for my next order? To change the order number for your next order: 1. Log in to your control panel. 2. Go to the **Orders > List All Orders** section. 3. Open the **Page View** dropdown found toward the top-right of your screen. 4. Right at the bottom of the panel that opens up is a section labeled **Next Order Number.** Here, you will see what your next order number currently is and a button underneath. Click the **Update** button. 5. A pop-up will appear, in this pop-up, you will notice a text field. Enter the required number you wish your next order to be. 6. When you are happy, click **Save.** Your next order will then start at the number you have specified and saved and your orders will then be numbered sequentially, eg, 202201, 202202, 202203, etc. # Copy Delivery Address How to quickly copy a delivery address on Freewebstore ### Copy Address 1. Log into your Freewebstore Control Panel. 2. Go to: **Orders** > **List All Orders**. 3. Click the **View** button for the order. 4. Hover your mouse (or click on mobile) anywhere in the **Delivery Address** panel. 5. Click the **Copy** button that appears at the *bottom right* of the panel.
### Change Copy Format Freewebstore provides 4 different formats for the copied address. You can change this by doing the following: 1. Log into your Freewebstore Control Panel. 2. Go to: **Orders** > **List All Orders**. 3. Click the **View** button for the order. 4. Hover your mouse (or click on mobile) anywhere in the **Delivery Address** panel. 5. Click the **Cog** button that appears at the *bottom right* of the panel. 6. A pop-up will appear and you'll be able to select the format you need. 7. Click the **Update** button at the bottom right of the pop-up to confirm you change.
# Payment Gateways A group of step-by-step instructions on how to add and manage your Freewebstore Payment Gateways from within your Control Panel. Freewebstore is integrated with lots of payment gateways from around the world to help you take payments for your products online. To add and manage your payment gateways: 1. Log into Freewebstore Control Panel. 2. Go to **Orders** > **Payment Gateways**. Here we'll show you: 1. Online Card Payment Gateways (*such as PayPal Advanced Card Payments, Stripe & Google Pay*). 2. Hosted Payment Gateways (*such as PayPal Wallet*). 3. Offline Payment Gateways (*such as Pay on Collection & Cash on Delivery*). # PayPal Setup A step-by-step guide detailing how to set up Freewebstore's PayPal Payment Gateway from within your Freewebstore Control Panel. ### How do I set up the PayPal Payment Gateway? 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways.** 3. Click **Connect** next to the **PayPal** icon. 4. A new window will appear. This is a PayPal window that Freewebstore does not control. 5. Enter your **Email Address** and your **County or Region** and click **Next.** 6. If you already have an account with PayPal, simply log in to your account. If not, you will need to create an account and then log in. 7. Once you have logged in you will be asked to verify your login. You can do this by requesting a phone call or receiving a text with a code to the number that you have set up with your account. 8. Once you have confirmed your identity you may need to revise your account in order to accept payments. Follow the instructions and input the information that you are asked for correctly. Incorrectly entered information may hinder the setup process. 9. Once you have set up your account, enable any PayPal Payment methods that you would like your customers to check out with and click **Save.** {% hint style="warning" %} All information entered into the PayPal window is handled directly by PayPal. If you experience any issues regarding the setup of your account here, get in contact with the [**PayPal Support Team**](https://www.paypal.com/uk/smarthelp/contact-us). {% endhint %} ### What is the Advanced Card Payment Method? Advanced Card Payments is a PayPal payment method that accepts cards without the need for a PayPal account. Do not be put off by the lack of PayPal branding during this checkout procedure, rest assured, PayPal will be the vendor. ### What does the Fraud Protection Slider do? This slider determines the strength of security, using 3D Secure, set for your card payments via the Advanced Card Payments method. 3D Secure is a card industry authentication protocol that allows card issuers to authenticate their cardholders during checkout. You can choose whether to only accept orders that pass 3d Secure checks (High Fraud Protection) or to accept orders that are both enrolled and not enrolled in 3D secure (Low Fraud Protection). For more information please visit: ### What is the PayPal Wallet Payment method? PayPal Wallet allows your customers to checkout using their PayPal account. Your customers can also use local payment methods such as Ideal, Sofort, Bancontact. Enabling this method will allow you to enable PayPal checkout buttons on your product pages and your checkout. You can also edit how these buttons by clicking the **Edit** link next to the PayPal button section. ### What is Pay Later Messaging? Display pay later messaging on your site for offers like Pay in 3, which lets customers pay with 3 interest-free monthly payments. We’ll show messages on your site to promote this feature for you. You may not promote pay later offers with any other content, marketing, or materials. ### I am not eligible for Advanced Card Payments, does this mean I cannot use PayPal as a Payment Gateway? If you have been deemed ineligible for Advanced Card Payments, there is no need to worry. You can still use the PayPal Wallet method allowing your customers to check out using their PayPal account. You may also want to setup another payment method, such as [**Stripe**](/orders/payment-gateways/stripe-setup) that will accept card payments for those customers that do not have a PayPal account. You can check if you are eligible for Advanced Card Payments again 90 days after your initial check. If you are deemed ineligible again, you only have to wait 90 days in order to try again. {% hint style="info" %} Eligibility for Advanced Card Payments is decided by PayPal and only PayPal. Unfortunately, freewebstore does not have a say in this. If you would like to appeal the decision, get in contact with the [**PayPal Support Team**](https://www.paypal.com/uk/smarthelp/contact-us). {% endhint %} ### How do I change the PayPal account attached to my Freewebstore? First, you will need to Revoke the existing attached to your PayPal payment gateway. 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways.** 3. Click **Manage** next to the PayPal icon. 4. At the top, you will see a panel with the following text inside: **PayPal Email Address.** Underneath you will see the email address of the account that is connected to the gateway. Next to it, you will see a red link "Revoke". 5. Click **Confirm Revoke.** 6. Once revoked, you will need to connect your preferred PayPal account as stated at the top of this page. [**How do I set up the PayPal Payment Gateway?**](#how-do-i-set-up-the-paypal-payment-gateway) # Stripe Setup A step-by-step guide detailing how to setup the Stripe Payment Gateway for your free online store from within your Freewebstore Control Panel. Stripe is a fantastic payment gateway that also allows your customers to pay using different gateways such as Afterpay, Alipay, Apple Pay, Bancontact, Boleto, Cartes Bancaires, Clearpay, EPS, Giropay, Google Pay, GrabPay, iDeal, JCB, Konbini, Oxxo, PayNow, Przelewy24, SEPA Direct Debit, FPX, Sofoty, and WeChat Pay. ### How do I set up the Stripe Payment Gateway? 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways.** 3. Click **Setup** next to the **Stripe** icon. 4. Enter your email address into the email text input. 5. Click **Connect** and you'll be redirected to Stripe to link your Stripe account(or create a new one) to Freewebstore. 6. Once connected, you will be redirected back to the Stripe page in your control panel. 7. Set **Stripe Checkout** to **Active**. 8. Set **Stripe Checkout Test Mode** to **Live Mode**. 9. Click **Save** and you are all set up to start taking payments through this gateway. {% hint style="warning" %} If you have PayPal Advanced Card Payments enabled as well as your Stripe account, your checkout will automatically default to your PayPal method. If you wish to use Stripe for the card payments in your checkout, make sure you disable your Advanced Card Payments in the PayPal section. *Note: You can still use PayPal Wallet alongside Stripe.* {% endhint %} ### How do I change the Stripe account attached to my Stripe Payment Gateway? 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways.** 3. Click **Setup** next to the **Stripe** icon. 4. Click the red **Revoke** button, and a pop-up will appear. 5. Click **Confirm Revoke.** 6. Once confirmed, follow the instructions above to [**set up a new account**](#how-do-i-set-up-the-stripe-payment-gateway) for your Stripe payment gateway. ### How do I enable Stripes additional gateways such as Apple Pay, Google Play & more 1. Log into your [Stripe Dashboard](https://dashboard.stripe.com/login). 2. Go to: **Settings**. 3. Go to: **Payment Methods**. 4. Make sure **Freewebstore** is selected in the dropdown menu on the Payment Methods page. 5. You should now be able to see a list of all additional gateways. 6. **Search** for the gateway you wish to enable. 7. Click **Turn On**, **Request**, or **Enable**. These should then automatically appear on your live checkout. # PayUmoney Setup A step-by-step guide with explanations detailing how to set up a PayUmoney gateway from within your Freewebstore Control Panel. Get access to a large consumer base by providing multiple payments options to them to choose from. PayU Money enables you to accept all Credit Cards (Mastercard/VISA), All Debit Cards (including Maestro) and NetBanking. To set up PayUmoney as a payment gateway for your store: 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways** and click **Setup** next to the PayUmoney logo. 3. To use PayUmoney as a payment gateway you must first have an account with them first. To create an account, go to [www.payumoney.com](https://www.payumoney.com/). 4. Once you have an account, in your Control Panel, in the PayUmoney setup page, you will need to enter your **Merchant ID, Merchant Key** and **Salt** to the relevant fields. 5. In your PayUmoney account, go to your **Seller Dashboard** and go to Settings > My Account > Webhooks section and set up a Webhook Events for a **Successful Payment** and **Failure Payment** with the following Webhook URL for both: "****" 6. Once you have set your webhooks up, go back to the PayUmoney section of your control panel and set your **PayUMoney Status** to **Active.** {% hint style="danger" %} If you do not set up your webhooks correctly, or forget to add them altogether, your orders will not appear in your Control Panel. {% endhint %} # Offline Payment Checkouts What does an Offline checkout have to offer and how to setup an Offline checkout method in your Freewebstore Control Panel. Offline payments are available to all users. They allow you to provide a checkout option where shoppers can place an order without an initial payment. Instead, your customer is provided with details on how to make payment "offline" when they have confirmed the order. For example, you can use this feature to provide checkout options such as: * **Pay on Collection** * **Cash on Delivery** * **Pay by Check** * **Pay by Phone** * **Invoice Payments** * **Bank Transfers** * **Cash on Delivery** * **Or Create your own** You can have as many different offline checkouts as you need for your business. Offline orders are charged a small commission in the same way that online orders are. We have a tiered commission structure, the higher your plan the lower your commission is. Ridge users pay 0% commission for example. Commission for offline orders is taken automatically from your store credit account as each order is placed. To unlock this feature and start creating offline checkouts, simply add some funds to your store credit account. {% hint style="warning" %} DO NOT process the order until you have received payment in full. {% endhint %} ### How do I set up an Offline Checkout Method? 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Payment Gateways.** 3. Scroll to the bottom of the page until you see the panel labeled **Offline Payment Gateways,** click the **Setup Offline Payments** button. 4. You will then be faced with a new window, select your chosen method, **create your own** if you do not see a method that suits your needs. 5. Choose a name for your method. 6. Write instructions for your customers before they checkout. These instructions will be shown to your customer once they have selected this payment method but before the order has been confirmed. 7. Write instructions for your customers for when they have checked out. 8. Write any **additional information** that your customers may need to know. 9. When you are happy, make sure that the **Offline Payment Status** is set to **Active** and **Save.** {% hint style="danger" %} You will need to make sure that you add funds to your **Credit Balance** or your customers will not be able to use this method to checkout. {% endhint %} # Add Funds to Credit Balance A step-by-step guide detailing how to add funds to your credit balance for your free online store from within your Freewebstore Control Panel. ### How do I add funds to my Credit Balance? 1. Login to your Freewebstore Control Panel. 2. Go to the [**Account Credit**](https://admin.freewebstore.com/account_credit.aspx) section. 3. Once here, on the right of your screen, you will notice a panel labeled **Credit Balance.** 4. Click one of the pre-set buttons or **custom amount.** 5. Once you are happy with the amount to be deposited, click **Deposit Funds.** 6. **Add Payment Method** if you haven't already. 7. **Confirm Payment.** {% hint style="info" %} To avoid your checkouts being disabled without you knowing about it, why not set up our Auto Topup feature. Simply click the link labeled **Update** next to the Auto Topup text and configure how often you would like to automatically top up your credit. {% endhint %} # Tipping How to allow customers to give a tip whilst they checkout The tipping feature adds a small block to your live checkout. It allows your customers to select from 3 default tip percents, or enter a custom amount they would like to tip. {% hint style="info" %} 1. Percentage tipping is calculated on the **subtotal** of the order. 2. This does not include shipping or tax. 3. Tips are not taxable. 4. Customer tips are still subject to transaction fees as they are part of the order total and passed to the payment processor. {% endhint %} ![Example of the Tipping Feature on a stores live checkout](/files/vDpNE5klZz7WwuXKyoIx) ### How do I set up Tipping? 1. Log into your Freewebstore Control Panel. 2. Go to: **Manage** > **Pages**. 3. Click the **pencil** icon to edit your **cart** page. *Here you'll be able to see all your cart settings.* 4. Scroll down to the **Tipping** panel. 5. Click **Enabled**. 6. Enter the default tip % options (or leave the defaults). 7. Click **Save**. ![Manage > Pages](/files/ydipGTJC96xE3oegXJqB) ![Tipping Settings Panel: Disabled](/files/iVIq1OcYhjbUzqjPHm09) ![Tipping Settings Panel: Enabled](/files/Lzrqq5bCP690Emk7jZqn) # Customers A group of step-by-step guides detailing how to manage your store customers from within your Freewebstore control panel. Your customer information is among the most important within your Freewebstore Control Panel. It holds all kinds of useful information. This section looks at how to handle your customer information from simply viewing your customer information to exporting this information to a CSV file. This section covers: {% content-ref url="/pages/OZ68nCounA5hYM8AqUBV" %} [Customer Information](/orders/customers/customer-information) {% endcontent-ref %} {% content-ref url="/pages/anp2GKiUEFhL5WblEX3c" %} [Viewing Customer Orders](/orders/customers/viewing-customer-orders) {% endcontent-ref %} {% content-ref url="/pages/M496uXqfYgt8PXDzGkLw" %} [Delete an Existing Customer Account](/orders/customers/delete-an-existing-customer-account) {% endcontent-ref %} {% content-ref url="/pages/Cfl539LxG9e1XI3OUC11" %} [Editing your Customers Account](/orders/customers/editing-your-customers-account) {% endcontent-ref %} {% content-ref url="/pages/L63ZrAwKihM2Uv7Ogy54" %} [Export your Customer Accounts](/orders/customers/export-your-customer-accounts) {% endcontent-ref %} {% content-ref url="/pages/3k6DH5KJM2aZpd297Xe5" %} [Disable Customer Accounts](/orders/customers/disable-customer-accounts) {% endcontent-ref %} {% content-ref url="/pages/L63ZrAwKihM2Uv7Ogy54" %} [Export your Customer Accounts](/orders/customers/export-your-customer-accounts) {% endcontent-ref %} {% hint style="warning" %} Your customers' information is incredibly sensitive information. If you have you have the staff accounts feature live, make sure only trusted employees have access to this information. The mishandling of sensitive information can land you in big trouble. {% endhint %} # Customer Information A simple step-by-step guide detailing how to view your customer information from within your Freewebstore Control Panel. ### Viewing Customer Information To view your customer's basic information on one page: 1. Login to your Control Panel. 2. Go to **Orders > Customers.** 3. Here you will see an overview of your customers and information such as the number of orders your customers have placed, customer account type (whether they have an account or they are a guest) and basic customer information such as their email address and their name as default. 4. You can also edit the information shown by editing the **Page View** section found in a panel located to the right of the page. By editing the settings here you can add when the account was created and the amount spent by each customer. # Viewing Customer Orders A simple step-by-step walk-through detailing how to view your customer orders from within your Freewebstore Control Panel. Here, you will be able to view important information such as **Customer Orders, Abandoned Carts, Customer Addresses, Stock Requests** and their **Wishlists.** You will also be able to view any extra information that your customers have left for you enabling you to complete the order for your customers quickly and efficiently. ### How do I view orders from previous customers? 1. Login to your Control Panel. 2. Go to **Orders > Customers.** 3. Click **View** next to the customer whose orders you wish to view. # Delete an Existing Customer Account A step-by-step guide detailing how to delete an existing customer of your store from within your Freewebstore Control Panel. There are a number of reasons you might want to delete a customer from your records. To do this: 1. Login to your Control Panel. 2. Go to **Orders > Customers.** 3. Locate the customer account you would like to delete. 4. Click the "X" in the red box to the right of your customer account row. 5. **Save.** {% hint style="danger" %} Removing a customer account from your Freewebstore Control Panel will remove the account forever. Make sure that you no longer need any information about the customer you are about to delete. Once you delete a customer account, it is gone forever! {% endhint %} # Editing your Customers Account How to enable/disable the features your customers can action within your Freewebstore Control Panel. ### How do I edit a customer account? There are a number of features you can turn on and off for your customers and their accounts. To locate and edit these features: 1. Login to your Control Panel. 2. Go to **Orders > Customers.** 3. Locate the panel on the right labeled **Customer Accounts.** 4. Here you can toggle the customer accounts feature on or off as well as being able to toggle: * **Guest Checkouts -** allow guests to checkout or force your customers to sign up for an account before they checkout. * **Wishlists -** allow your customers to keep a record of products they would like to purchase from your store. ### Moving a customer order If a customer places an order on your store as a **GUEST** account rather than their **REGISTERED** account, they might contact you to move their order into their registered account so that they can see all of their orders in their customer account. ### How do I move a customer order? To move a customer order: 1. Log in to your Freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. Select to **View** the order you wish to move. 4. In the **Actions** panel, click **Move Order.** 5. A pop-up will appear, search for the customer you want to move the order to and select the customer. 6. Click the **Confirm Move** button. Your customer will now be able to view this order within their customer account. # Export your Customer Accounts A simple step-by-step guide detailing how to export your customer records to a CSV file within your Freewebstore Control Panel. There may come a time where you will need the use of a spreadsheet of your customers and the information that your Freewebstore control panel holds for them. You can do this by generating and downloading a CSV file. A CSV file is generated automatically by our system and holds valuable information about each of your customers such as: * **Customer ID** * **Surname** * **Forename** * **Email Address** * **Address details** * and more... ### How do I generate a CSV file of my customers? To generate and download a list of your current customers: 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Customers.** 3. At the top of this page, you will notice an **Export** button, click this. 4. You will then be taken to a new page, click **Export Customers.** 5. **Confirm Export.** # Disable Customer Accounts A step-by-step guide detailing multiple methods of how to disable customer accounts within your Freewebstore Control Panel. ### How do I disable Customer Accounts? You may not want to allow customer accounts on your store, to turn off this feature: 1. Login to your Freewebstore Control Panel. 2. Go to **Design > Theme Editor.** 3. Hover over the **Sign in** button and click **Edit**. 4. A sidebar will open with the option to disable customer accounts. 5. Once you have done this, make sure you click **Save** at the bottom of the side panel. Alternatively: 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Customers.** 3. On the right of your screen, you will notice a panel labeled **Customer Accounts.** 4. Simply check the **Disable Customer Accounts** box. 5. **Save.** # Customer Wishlists A step-by-step guide detailing multiple methods of how to enable/disable customer wishlists within your Freewebstore Control Panel. ### What are Customer Wishlists? This feature allows your customers to add products to their wishlist. They can view their wishlist from within their account. ### How do I enable Customer Wishlists? In order to enable/disable customer wishlists from within your Freewebstore control panel: 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Customers.** 3. You will be faced with a list of your customers. To the right of this list, you will also see a panel labeled **Customer Accounts.** Here you will notice the **Wishlists** setting. 4. Check the appropriate box for your desired action. 5. When you are happy, click **Save.** # Notification Emails A step-by-step guide on how to enable and manage order notification emails from within Freewebstore your Freewebstore Control Panel. ### What is a Notification Email A notification email is an email automatically sent to your customer once they have placed an order on your store. The content of these emails can be edited by heading over to the **Orders > Notification** section of your Freewebstore Control Panel. Below, you will see a number of guides on how to carry out actions that are available on this page. ### How to Enable Notification Emails To enable your Notification emails: 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Notification Emails**. 3. In the **Notification Status** panel, click (check) **On**. 4. Click **Save**. When your customers purchase from your store, they will then receive a notification email from your store notifying them that the sale was successful. It will also have an invoice attached if you have chosen to automatically attach the [**invoices explained below**](#how-to-attach-an-invoice-to-notification-emails). ### How to Edit Notification Emails To edit your notification emails: 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Notification Emails**. 3. Click (check) **Customize Email Text**. 4. You can then edit your **Email Subject** and **Email Content**. 5. Click **Save**. Don't forget to use the tags at the bottom of the email content. Tags allow you to automatically enter data that is specific to the order directly into the email, such as Customer Name or Order Date. Simply select the place in the textbox you want the tag to be added and click the tag below. ### How to Attach an Invoice to Notification Emails To automatically attach the relevant invoice to the notification email: 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Notification Emails**. 3. Click (check) **Attach Invoice to Email**. 4. Click **Save**. When your customer receives a notification email from your freewebstore, they will also find the relevant invoice attached. ### How to Send Notification Emails to Yourself or Others If you would like to send the notification email to yourself or others so that you can have a copy, do the following: 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Notification Emails**. 3. Scroll down to the **Additional Recipients** section. 4. Enter the email address of the additional recipient. 5. Click **Add**. (the **Add** button will only be clickable when a valid email address is entered). 6. Click **Save**. Now, every time that a customer places an order successfully, any additional recipients you have entered will also receive the same notification email along with any extra files attached to it. ### How to Add Dynamic Content into your Notification Email Firstly, dynamic content is content that is gathered from the order system. For example, if you want to include the customer's name in the Notification Email, you would enter **\[CUSTOMER\_NAME]**. When we automatically send the email, we'll look for tags like this and swap in the correct data. | Tag | Data | | ------------------------------------------ | --------------------------------------------------------------------------------- | | **\[CUSTOMER\_NAME]** | The name of the customer. | | **\[CUSTOMER\_FIRSTNAME]** | The first name entered by the customer during checkout. | | **\[CUSTOMER\_LASTNAME]** | The last name entered by the customer during checkout. | | **\[CUSTOMER\_EMAIL]** | The email address entered by the customer during checkout. | | **\[CUSTOMER\_NAME\_DELIVERY]** | The name stated on the Delivery Address entered by the customer during checkout. | | **\[CUSTOMER\_DELIVERY\_ADDRESS]** | The delivery address entered by the customer during checkout. | | **\[CUSTOMER\_DELIVERY\_ADDRESS\_PAYPAL]** | The customer's registered Paypal address. Use for PayPal Seller Protection Scheme | | **\[CUSTOMER\_BILLING\_ADDRESS]** | The billing address entered by the customer during checkout. | | **\[ORDER\_DATE]** | The date of the order. | | **\[ORDER\_NUMBER]** | The order number (id). | | **\[ORDER\_REFERENCE]** | The internal order reference number | | **\[ORDER\_TOTAL]** | The total value of the order in your default store currency. | | **\[PAYMENT\_METHOD]** | The method used to pay for the order, such as PayPal. | | **\[STORE\_EMAIL]** | The contact email address associated with your store. | | **\[STORE\_NAME]** | The name of your store as set in the Settings. | | **\[STORE\_URL]** | The website address of your store.# | | **\[STORE\_TELEPHONE]** | The contact telephone number associated with your store. | # Dispatch Emails A step-by-step guide detailing how to enable and manage dispatch emails and their contents from within your Freewebstore Control Panel. Dispatch emails are an email that lets your customers know that their order is on the way. It is also an opportunity to tell your customers anything new. For example, you may wish to tell them that you have special offers at the moment or that are coming in the future. You may also want to give them a discount code to use on your store in the future, giving your customers a reason to return. The possibilities are endless. ### What is a Dispatch Email A dispatch email is a type of email that is sent once you have shipped your customer's order. It lets your customer know that their order is on its way. ### How to Enable Dispatch Emails Dispatch emails don't need to be enabled. Instead, you manually send the email within your control panel. ### How to Edit Dispatch Emails 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Dispatch Emails**. 3. Edit your dispatch emails: * Subject * Email Content * Additional Recipients 4. Click **Save**. ### How to Send a Dispatch Email When you have packed your customer's order and are ready to send it to them, you can send the customer the dispatch email. #### Single Order 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **List All Orders**. 3. Click **View** for the order. 4. In the **Actions** panel, click **Send Dispatch Email**. 5. A pop-up will appear, proof-read the content of the email. 6. Click **Send Email.** #### Multiple Orders 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **List All Orders**. 3. Click (check) the checkbox to the left of each order that you want to send a dispatch email for. 4. Once you have selected at least one order, click **Options** (this will appear at the top of your order list. 5. Click **Send Dispatch Email**. 6. A pop-up will appear, proof-read the content of the email. 7. Click **Send X Emails**. ### How to Add Dynamic Content into your Dispatch Emails Firstly, dynamic content is content that is gathered from the order system. For example, if you want to include the customer's name in the Notification Email, you would enter **\[CUSTOMER\_NAME]**. When we automatically send the email, we'll look for tags like this and swap in the correct data. | Tag | Data | | ---------------------------------- | ----------------------------------------------------------------------------- | | **\[CUSTOMER\_NAME]** | The name of the customer. | | **\[CUSTOMER\_EMAIL]** | The email address used by the customer. | | **\[CUSTOMER\_FIRSTNAME]** | The first name of the customer. | | **\[CUSTOMER\_LASTNAME]** | The last name of the customer. | | **\[STORE\_NAME]** | The name of your store as set in the Settings section of your control panel. | | **\[STORE\_URL]** | The website address of your store. e.g. your domain name. | | **\[ORDER\_NUMBER]** | The order number. E.g. 1065 | | **\[ORDER\_DATE]** | The date the order was placed. | | **\[ORDER\_TOTAL]** | The full cost of the order, including tax and discounts. | | **\[PAYMENT\_METHOD]** | The payment method the order was placed using. E.g. PayPal, Stripe, Worldpay. | | **\[CUSTOMER\_DELIVERY\_ADDRESS]** | The address the order is going to. | | **\[TRACKING\_CODE]** | The tracking code (if applicable) for the order. | ### How to Reset your Dispatch Email If you make a mistake you can reset your dispatch email back to the original text we provide. 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Dispatch Emails**. 3. Look for and click the *red* **Reset to Default Text**. 4. Click **Save**. # Generating Shipping Labels A step-by-step guide detailing how to generate shipping labels for major providers for your orders within your freewebstore control panel. Deciding how to send your packages to your customers can become quite a timely task when you have multiple orders to send. That's why we take out the middle man for you on freewebstore. All you need to do is package your order, let us know the weight of your package and choose a shipping service you would like to use. Then, simply print out the label you generate for your package and stick it to your package. All you need to do then is drop your package off at any office or pick up shop that your chosen provider chooses. ### How do I generate a shipping label with freewebstore? When your customer has made an order: 1. Log in to your control panel. 2. Go to **Orders > List All Orders** 3. **View** the order you would like to generate a label for. 4. When the order page has loaded, you will see a big panel in the middle of your screen asking if you are "Ready to ship Your Order?". To start the process click the "**Compare Rates**" button as seen in **figure 1** below. ![Figure 1](/files/xts8EQUmnXnbVfPcDmPh) 5\. Once you have clicked the button, a new window will pop up and you will see that it will automatically generate rates for the total weight of your order. We know that not everything can fit in one box, so you can use the slider provided to edit the weight specified for this package and retrieve new quotes. When you have found a service from the list that you would like to use, simply click the service to select and move on. 6\. When you have selected a service, you will be taken to a window that looks like **figure 2** below. From here, you can add another package if you have more than one package to send, edit your current packages or view a final summary of the packages and labels you are set to generate. ![Figure 2](/files/tAyhLhDAU62CwQSOLCoP) 7\. When you have chosen the relevant services for all of the packages you need to send, click "**View Final Quote**". 8\. You will now see a summary list of all the packages you are sending (similar to **figure 3** below). This information covers the weight expected in each package, the price each label will cost and the maximum dimensions of each package. ![Figure 3](/files/w6bRqkFIBBJf3UYzeFtK) 9\. If you have made a mistake or you wish to change a package, you can always click the back button that you will see in the top right of the window. When you are sure that you are happy with the labels you are set to print, check that you "**confirm that your package(s) fit the dimensions and weight selected**" and click "**Generate and Pay**". This will then generate your labels and download them to your device. If you do not have enough credit in your account, this button will take you to deposit credit. 10\. After printing your labels, stick them to the appropriate packages and take them to your nearest drop-off point. The sooner you drop your package off with the shipping provider, the sooner your customer will receive their order. {% hint style="info" %} This feature is only available for domestic shipments for stores in the United Kingdom and the United States. Support for further regions will be rolled out at a later date. {% endhint %} # How do I pay for my shipping Labels Purchasing labels will use your credit balance. You can top up your credit balance by going to the [**Account Credit**](https://admin.freewebstore.com/account_credit.aspx) page and depositing any amount you wish. You can use this balance for a number of things such as Cart Saver, Offline Checkouts and more... ### How do I pass this cost to the customer? There are many ways in which you can pass the cost on. The main methods would be to put the prices of your products up slightly so that your customers would pay the shipping when purchasing products, and to create shipping rules that charged a fee to your customer that changed on the various weights of your customers' orders. # How do I find the nearest shops where I can drop my packages off? This will vary depending on your provider. Find below ways of finding these shops for each provider below. ### Royal Mail You can drop your parcels off at any local Post Office, Postbox or Parcel Postboxes (if your package will fit. You can find these via the [**Royal Mail Website**](https://www.royalmail.com/services-near-you#/)**.** ### **DPD** Within your order's page, in your actions panel, you will notice that you can see a "**Locate DPD Dropshops"** link. By clicking this link, a new window will open and you will see your closest shops where you can drop off your parcels. ![Actions panel in your order page](/files/kyy0VAn1SmUoxhuKTKJn) By clicking your preferred shop, you will be able to view its opening times and directions via Google Maps. # How do I download my label(s)? Your label will be downloaded automatically to the device you are using when you purchase your label(s). However, we all know that sometimes we forget where our downloads are saved or we accidentally delete them, it happens to the best of us. In the event you lose your label for whatever reason it may be, there is a simple way to retrieve it. To re-download your label: 1. Log in to your freewebstore control panel. 2. Navigate to the order you need to download the label for. 3. Scroll down the page a little and you will notice a panel labeled "Shipping Labels" to the right of your screen. ![Shipping label panel](/files/mKsLrdBJ0qNwJq3ekGND) 4 . Click the "View" link next to the word "Labels". 5 . A modal will open with the labels you have generated for this order, by clicking "Download Labels" at the bottom of the window. This will then download your labels. {% hint style="info" %} Your labels are available for a max of 14 days. So make sure get them printed as soon as possible to avoid losing them. {% endhint %} # How do I void my label? We understand that sometimes you might purchase a label for your package that may never get sent due to your customer cancelling their order. We also understand that you would like to test out the feature just to see how it works. It is simple to delete a label. To void a label: 1. Log in to your control panel. 2. Head over to the order page you wish to void the label for via the **Orders > List all orders** section. 3. Click **View** in the **Shipping Panel**. 4. Expand the label by clicking the **+** icon to the right of the information. 5. Underneath the label that appears, you will see two buttons. Click the **Void Label** button. 6. Complete the instructions that follow to void the label. {% hint style="warning" %} **Please Note:** It is not currently possible to void any labels that use the Royal Mail services that follow: * **Royal Mail Tracked 24/48** * **Royal Mail 24/48** {% endhint %} # Invoices # Download an Order Invoice A step-by-step guide detailing how to download an individual customer order invoice from within your Freewebstore Control Panel. There are 2 formats in which you can download a customer invoice, **PDF** and **Word** formats. In order to download one or both of these files: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. Locate and **View** the order you wish to download the Invoice for. 4. On the right of your screen will be a number of panels. Locate the panel labeled **Download Invoice.** 5. Inside this panel, you will see two icons. Click the blue icon with the "**W"** in the middle in order to download the **Word** file to your device or click the red icon to download the **PDF** file for the invoice ### How do I download multiple invoices at the same time? To download multiple invoices at the same time: 1. Login to your freewebstore control panel. 2. Go to **Orders > List All Orders.** 3. Click the **Page View** dropdown to increase the page size. This will increase the number of items listed on the **List All Orders** page. 4. Check the boxes next to the orders you wish to download the Invoice for. 5. When you are happy with the orders you have checked, locate and click/hover the **Options** button at the top of your orders list. 6. Locate and click the **Download Invoice** option from the dropdown menu. This will then download all of the invoices for the orders you have checked in the list. {% hint style="warning" %} You can only download the invoices in the **PDF** format using this method. {% endhint %} # Invoice Layout A step-by-step guide detailing how to edit the original layout of the invoices that are sent to the customer from within your Freewebstore Control Panel. ### Editing the layout of your invoices on Freewebstore This section looks at how you can edit aspects of your invoice such as the layout, the information you display to your customer, the color of your invoice and the logo. If you are feeling creative, you can also play about with the spacing in the **Advanced Settings** at the bottom of this page. Editing the layout and design of your invoice allows you to add your branding to your invoices and remove the 'generic' look. To navigate to this section: 1. Log in to your Freewebstore control panel. 2. Go to **Orders > Invoices.** ### Choose a Layout At Freewebstore, to keep things relatively simple, we give you a choice of several different invoice layouts for you to choose from. Each one lays out the important information that your customers will need to see. ### Choose Column Data To keep the information displayed to your customer simple on the invoice, we supply a dropdown of the columns of information you can choose to show them. Choose which columns will be relevant to your customers from the dropdown selection provided here. ### Upload a Logo Uploading your logo helps to add your brand to your invoice, making your invoices look more professional. When uploading a logo, pay attention to the dimensions that your invoice takes for a logo and ensure that the image you upload matches the dimensions your invoice is expecting. This will then reduce any distortion issues that may crop up. ### Advanced Settings This is where you can get creative with the spacing of your invoices and create an invoice unique to your online store. The default layouts should look perfect in all cases, but the following settings can be changed if you feel the need: * Orientation * Page Size * Top, bottom, left and right margins * Zoom * Shipping expenses combined * Font Once you have saved these changes, you will be able to view the invoice at its current saved state by clicking the **Preview** tab at the top of this page. # Invoice Details An explanation detailing how to edit the invoice details displayed on the invoices that are sent to the customer from within your Freewebstore Control Panel. The details of your invoice are automatically taken from the details that you have provided us when you signed up to freewebstore. If you need to edit the details displayed on your invoice you will need to fill out the form on the Invoice **details** tab. Once you have saved these changes you will be able to view the invoice at its current saved state by clicking the **Preview** tab at the top of this page. # Invoice Translations An explanation detailing how to edit the translations for the invoices that are sent to the customer from within your Freewebstore Control Panel. The translations tab in the invoices section is simply to allow the ability to edit exactly what each part of your invoice says, making the invoice almost 100% customizable. To edit what is shown for each word, search for the word on the invoice you wish to change in the list displayed on the **Translate** tab in the invoices section and enter the text you want to appear in its place. By clicking **Save** this will change your invoices until the changes are amended or reverted so make sure that the changes you have made are correct and free from errors. # Picklists ### What are Picklists A picklist is a list of products from multiple orders. It allows warehouse and dispatch staff to gather the correct quantity of products all at once. ![Example of a picklist](/files/WWncDRSagKEHgoC9gxgJ) ### How to generate a Picklist #### Single Order To generate a picklist for a single order do the following: 1. Log into your Freewebstore Control Panel 2. Go to **Orders** > **List All Orders**. 3. Click the **View** button for an order. 4. On the **Order View** page, look for the **Actions** panel. 5. Click **Generate Picklist** and the Picklist pop-up will appear. 6. *Optional*: Change the Picklist generate settings. 7. Click **Generate** to generate your picklist. 8. After a few seconds, your picklist will download. #### Multiple Orders To generate a picklist for multiple orders do the following: 1. Log into your Freewebstore Control Panel 2. Go to **Orders** > **List All Orders**. 3. Check the checkbox to the left of each order (maximum 50). 4. At the top of the order list, click **Options**. 5. A dropdown will appear, select **Generate Picklist** and the Picklist pop-up will appear. 6. *Optional*: Change the Picklist generate settings. 7. Click **Generate** to generate your picklist. 8. After a few seconds, your picklist will download. # Export A step-by-step guide detailing how to export all of your customer orders from within your Freewebstore Control Panel to a CSV file. ### What is the Order Exporter The Orders Exporter allows you to export a list of all your orders in a CSV formatted file. The export section allows you to select which column and information are added to your CSV file for each download. It also allows you to select the Date Range of the orders downloaded. ### How to Export Orders 1. Log into your Freewebstore Control Panel. 2. Go to **Orders** > **Export**. 3. Click **Export Products**. 4. Select (check) which data you would like to be exported. 5. Select a date range that you would like to export. 6. Click **Export Data**. 7. A pop-up will appear, click **Confirm**. Once confirmed, your export will be queued. {% hint style="info" %} It generally takes less than 2 hours for exports to complete based on the number of orders you have. {% endhint %} Once complete, we'll automatically email you to let you know. You'll then be able to download the export file via the same page. # Abandoned Carts Simple step-by-step instructions on how to view your customer's abandoned carts from within your Freewebstore Control Panel. Around 70% of online consumers engage with your website but abandon their cart before checking out. “Abandoned Cart” provides you with all the information you need to implement your remarketing strategies. We collect all the information on your potential customer before abandoning, such as email address and which product they intended to buy. Collecting and sending a remarketing email one-day post abandonment will do one of three things: * Win the order 10-15% of the time * You’ll find out why the customer didn’t buy – which will help you improve your buying process * You’ll create a great customer service moment that will leave a lasting impression on the customer And for businesses in the European Economic Area (EEA) sending a remarketing email one-day post abandonment is totally legitimate under GDPR. ### How do I view my abandoned cart data? 1. Login to your Freewebstore Control Panel. 2. Go to **Orders > Abandoned Carts.** 3. Here you will be able to see a graph that will show you any trends in your customers abandoning carts. Below the graph, you can see a list of the customers that have abandoned their carts. # Accounting # KashFlow A step-by-step guide with explanations detailing what Kashflow is and how to setup Kashflow from within your Freewebstore Control Panel. ### Keep your accounts under control Running a small business is tough enough without the distraction of complicated accounting. KashFlow small business accounting software has been designed to save you time and effort by letting you manage your accounts on your terms anywhere, anytime. * No accounting knowledge is required. * Easy to understand accounting system for small businesses. * Seamlessly integrate your eCommerce orders with accounting software. * VAT is automatically updated & can be submitted to HMRC. * Share directly with your accountant for easy management. * No jargon. ### How do I enable KashFlow? Integrating Kashflow for your business could prove to be a life-saver by providing you with the ability to improve your work-life balance by taking control of your accounts. To enable this app and apply its time-saving abilities: 1. Log in to your control panel. 2. Use the search bar in the top left to find the "App Center". 3. Find the KashFlow app. 4. Click **Enable App** and then again in the window that pops up. Finish this step by clicking **Go to App.** 5. Make sure that you follow the instructions on this page as closely as you can. Any mistakes here could lead to the app not working as it should. This page should look like figure 1. ![Figure 1](/files/T1KI7IzDxz4uRjVVGi7a) 5\. Once your Kashflow account is all set up, return to the Kashflow app within your control panel and enter your username and password in the relevant fields at the bottom of the page. 6\. When you are happy with everything, click **Save.** When you have completed the setup, it is always a good idea to test it. Create a fake order and complete the checkout process. This order should then appear in your **Orders** section within your freewebstore control panel. Go to this order and a panel should appear towards the bottom of the right-hand side inviting you to add the order to KashFlow. Click the button you see in this panel. Then go and check your Kashflow account for this order, if it isn't there, go back through the instructions above to make sure all of the information needed, is correct. If you do see your order in your Kashflow account, SUCCESS!!! Your Kashflow account has been integrated successfully and there is nothing else you need to do here. Enjoy the extra time you have just created for yourself! # Live Cart Activity A step-by-step guide with explanations detailing what our Live Cart Activity feature is and how to use it within your Freewebstore control panel. This is definitely one of our favorite pages. This page allows you to view your customers browsing habits allowing you to pick up on any places within your store that you could potentially tweak to gain those sought-after conversions. The activity of your customers will refresh every 10 seconds. Any changes to the location of your customers will show every 10 seconds. In just a few clicks after signing into your control panel, you can see whether your customers are: * Browsing * At the cart section * Attempting to purchase their cart You can also see when your customers are inactive (customers are shown as inactive after 30 minutes of inactivity) or they have completed their purchase. You can make this page a little more interesting by heading to the settings section and changing the sound that plays when a customer has made a purchase. You are also able to edit the avatars (the illustrations that represent each customer) that represent your customers. ![An image of how the settings window looks from withing the cart activity feature.](/files/dDbGcWD19zTmoEstiuJJ) ### Viewing the last actions of your customers Within the main "Cart Activity" panel you will be able to view each action your customer makes and when in real-time (WARNING: This feature can be addictive). To view any individual customer's last actions, simply click on the avatar that represents them and a log of all the actions they have taken while browsing your store will appear underneath. To get the live cart activity page: 1. Log into Freewebstore Control Panel. 2. Go to **Orders > Live Cart Activity** # Withdrawal Requests (EU Right of Withdrawal) Note: this page is not about getting paid. If you're looking for how to receive your sales revenue, see Payment Gateways. "Withdrawal requests" here means the EU consumer right to withdraw from a purc ### What is the right of withdrawal? Customers in the EU have a legal right to cancel most online purchases within 14 days of receiving them - often called the "cooling-off period" - without giving a reason. From 19 June 2026, EU law (Directive 2023/2673) goes a step further: online shops selling to EU consumers must offer a clearly labelled "withdraw from contract" function directly on their website. An email address or general contact form is no longer enough. Freewebstore provides this function for you. When enabled, your store gets: * A dedicated withdrawal page at yourdomain.com/withdraw-from-contract/ * An automatic link to it in your store's footer, on every page * A simple, legally compliant form: the customer enters their name, email address and order number (plus an optional order date and reason), reviews their details, and confirms The form follows your store's language settings - if your store runs multiple language packs, the form appears in the language your customer is browsing in. The wording can be translated like any other storefront text under Design > Languages. ### Turning it on (or off) Go to Orders > Withdrawals in your control panel and use the toggle at the top of the page. That's it - the page and footer link appear on your store within a few minutes. If you sell to customers in the EU, we strongly recommend enabling it before 19 June 2026. ### What happens when a customer submits a request? 1. The customer receives an automatic acknowledgment email recording the date, time and content of their withdrawal - the legal "acknowledgment of receipt" the directive requires. 2. You receive an email notification with the customer's details, their order reference and any reason given. 3. The request appears in Orders > Withdrawals in your control panel, where you can search, sort and filter requests, and mark each one as Actioned or Dismissed. 4. If the order number and email address match an order on your store, the request links straight to that order, and the order's page shows a clear WITHDRAWAL REQUESTED banner. ### What you need to do Receiving and recording the request is handled for you - but acting on it is your responsibility as the seller: * Under EU rules you must refund the customer within 14 days of receiving their withdrawal notice. * Where goods have already been delivered, you may withhold the refund until you've received the goods back, or the customer provides proof of return shipment - whichever is earlier. * Some goods are exempt from the right of withdrawal (e.g. perishable or personalised items) - if you believe a request isn't covered, contact the customer directly. We also recommend that your store's Terms page describes your customers' right of withdrawal and includes the EU model withdrawal form text. The button satisfies the "function" requirement, but your terms still need to describe the right itself. If you're unsure about your obligations, seek your own legal advice for your market. ### Frequently asked questions **Can I change the form's fields or wording?** The fields are legally prescribed, so they can't be changed. The wording translates automatically with your store's language packs, and you can adjust translations under Design > Languages. **A request doesn't match any of my orders - why?** The customer mistyped their order number, or used a different email address than the one on the order. Check the reference manually against your orders list; the request is still valid even if it didn't auto-match. **Does a withdrawal request cancel the order automatically?** No. You stay in control - review the request, then process the refund and update the order yourself. **I don't sell to the EU. Do I need this?** The obligation applies to shops selling to EU consumers, wherever the shop itself is based. If you never sell to EU customers it's optional - the toggle is yours either way. # Manage Overview In this section, you will find help based on the **Manage** section of your freewebstore control panel. Below you will find links to all of the subsections in this section. {% content-ref url="/pages/etJ1C3jaJsuVgiamWBay" %} [Products](/manage/products) {% endcontent-ref %} {% content-ref url="/pages/Gx5Nt3WEOmjUlSM68drR" %} [Pages](/manage/pages) {% endcontent-ref %} {% content-ref url="/pages/aTCPtXoP6HX2hCcPW2Hq" %} [Images](/manage/images) {% endcontent-ref %} {% content-ref url="/pages/s6Q5riBySW7YETBxQvEU" %} [Shipping](/manage/shipping) {% endcontent-ref %} # Products # Your Products Product actions on Freewebstore. # Add a New Product A simple step-by-step walk-through detailing how to add a new Product to your free online store from within your Freewebstore Control Panel. One of the first things you are going to want to do on your free online store is to add a product to your free online store. Freewebstore allows you to upload as many products as you wish so don't hold back. ### How Do I Add a New Product? To add a new product: 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > Add a Product** section located in your Control Panel and a new window will appear. 3. Enter the Product Name. 4. Enter a price for your new product. 5. Create or add a product to a category. 6. Add a relevant image for your product. 7. Add a product description to tell your potential customers about the product you are selling. {% hint style="info" %} A product description should be **1000+ Characters**, or however long is necessary to address the main features of the product and a brief overview of its benefits to the consumer. {% endhint %} # Copy an Existing Product A simple step-by-step walk-through detailing how to copy an existing product from within your Freewebstore Control Panel. Adding multiple products can be a painstaking task, especially if you have an abundance of products to upload. Freewebstore helps with this by offering the ability to allow you to make a copy of an existing product. By copying similar products, you can save time by only tweaking the elements of your product that make it different. {% embed url="" %} How to Copy a Product on Freewebstore {% endembed %} ### How do I copy an existing product? To copy an existing product along with all the settings you have added for the product you are copying: #### Right-click Method: 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. Locate and right-click the product you would like to copy. 4. A menu will then appear containing **Edit**, **Delete**, **Copy** and **Preview**. Click **Copy** to create a copy of the product. 5. Click **Save.** #### Checkbox Method: 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. Locate the product, and **check** the checkbox to the left of the product. 4. **Click** the button that appears at the top of the product list called **Selected (1)**. 5. Click **Copy** from the dropdown menu that appears. **Product > Edit Page:** 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. Click **Edit** for a product. 4. On the Product > Edit page, click **Actions**. 5. In the Actions menu, click **Copy Product**. {% hint style="info" %} Only 1 product can be copied at a time. {% endhint %} {% hint style="warning" %} It can take up to a few minutes for the copy of the product to appear. {% endhint %} # Delete an Existing Product A simple step-by-step walk-through detailing how to delete one of your products from within your Freewebstore Control Panel. You may have made a mistake and added too many products, or you simply no longer stock/produce a certain product. Freewebstore allows you to delete any product at any time. ### How do I delete an existing product? #### Laptop/ Desktop 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. You'll see a table of your products. In the very last column of each product row, click the *red* **\[x]** button. 4. Click **Save**. #### Right Click 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. Right-click the product you would like to delete. 4. A menu will then appear containing **Edit**, **Delete**, **Copy** and **Preview**. Click **Delete** to delete the product. 5. Click **Save.** #### Mobile 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. **Tap** the product image, **long hold** a product, or **swipe right**, to show the *Options* button. 4. Click **Options**. 5. A pop-up will appear, click **Delete**. 6. Click **Save**. ### How do I delete multiple products? To delete more than one product: 1. Login to your Freewebstore Control Panel. 2. Go to the **Manage > Products > List All Products** section located in your Control Panel. 3. Check the boxes of the products you wish to delete. 4. When you are have checked all of the products you wish to delete, navigate to the top of the list where you will find a tab labeled **Selected.** Hover over this button to reveal a menu of possible actions. 5. Scroll to the bottom of this menu to find the **Delete Selected** option. Click **Delete Selected.** 6. Once you are happy that you have deleted all of the products you wish, click **Save.** # Restore a Deleted Product A simple step-by-step guide detailing how to restore a a product you have deleted from within your Freewebstore Control Panel. At Freewebstore, we know that sometimes you can delete something accidentally, it happens. This is why we do not delete your products straight away. When you have deleted products, we keep them on the system for up to 90 days. This means that you can restore them if you need to. ### How do I restore deleted products? To restore any available deleted products: 1. Go to **Manage > Products > List All Products.** 2. If there are any products available for you to restore, you can click on the **Recently Deleted** tab at the top of the products section.. 3. You will now be faced with a list of products that you have previously deleted. Simply click the **Restore** button on the products you wish to restore. This will then restore the product and allow you to view it in the **List All Products** section. # Searching/Filtering Products A simple step-by-step guide with explanations detailing how to Search/Filter your products within your Freewebstore Control Panel. ### How do I add a filter for product search? You can filter the product list to show only the ones you want. This is useful if you have many products on your store and are finding it difficult to locate a particular one. Filters provide a powerful way of finding the product you want. Even if you have thousands of products listed, you can apply a few filters and quickly narrow down the product list to a manageable size. To set a filter: 1. Go to **Manage > Products > List All Products.** 2. Locate and click the **Sort** button near the top of your screen, to the left on the products section 3. You will then be faced with a menu with a list of all the possible filters you can apply to the products 4. Simply click the box next to the filter you wish to apply, and the list of products will filter to your choice. You will then see a list of all the products you have that satisfy the filters you set. ### How do I search for a particular product? To search for a particular product simply type the name of the product you wish to find in your search bar at the top of your Control Panel. # Add a Special Offer to a Product A step-by-step walk-through detailing how to add a special offer to a product from within your Freewebstore Control Panel. There are many reasons you would offer a special price on an individual product. 10%, 20%, 100% you have complete freedom to knock any monetary value off of your product's base price at Freewebstore. ### How do I add a special offer to a Product? To add a special offer to your products: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Click **Edit** for the product you wish to add a special offer to. 4. Locate and expand the **Pricing** panel. 5. Here, you can edit the base price of your product, add a discount and add an individual tax setting to your product. 6. Once you are happy with your changes, click **Save.** If you have the **Sold-out Overlay** enabled in the [**Image Graphics**](/manage/images/image-graphics) section of your [**Theme Editor**](/design/theme-editor)**,** adding a special offer to your product will add the sold-out overlay to your image on your store. # Set up Addons/Variations A simple step-by-step walk-through with explanations detailing how to add addons to your product choices in your Freewebstore Control Panel. You can add Addons/Variations to your products for absolutely anything, from color to how many letters appear on a card. ### Getting Started 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Select the product you would like to add **Addons/Variations** to. ### Adding Your Addons Addons are designed to allow you to set up options for your customers to add something to your product, eg. gift wrapping, Extras, Extended Warranty, etc. 1. Select the **Addons** tab at the top of the product edit page. 2. You will now see numerous **Quick Start** options. Click one to start setting up your addon. 3. Once you have selected a quick start option, you will see a list appear of template options to add. 4. Name your Addon selection using the **Addon Name** textbox if required. 5. Then edit the additional price and weight that these options will contribute to the product using the relevant text boxes for each choice, adding more by clicking **+Add Choice** if required. 6. You can also select an option to be the **Default Selection** that will be already selected when your customers load the product page on your store. 7. When you are happy with your Addon, go on to create another by selecting another quick start option or Save if you have finished. ### Adding Your Variations Variations are designed to allow your customers to select a certain variation of the product you are selling. Variations allow you to create dropdown selectors that allow your customers to select variations of your product such as Size, Color, Pattern, etc. 1. Select the **Variations** tab at the top of the product edit page. 2. You will now see numerous **Quick Start** options. Click one to start setting up your product variations. 3. Once you have selected a quick start option, you will see a list appear of template options to add. 4. Name your Variation selection using the **Variation Name** textbox if you have chosen the **Custom** quick start option. 5. Then edit each of your variation names if required. 6. You will see another list below the list of options showing your permutations (combination of variation choices). By clicking the pencil next to each permutation, you can edit product attributes such as **Stock, Condition, Weight, Price**, etc. 7. You can select a default permutation by checking the **Default Selection** box next to the preferred permutation. This will select the option from each variation dropdown menu on your store as default. 8. When you are finished, move on to the next variation or if you are happy, Save. ### # How Do I Add Images for my Options? A simple step-by-step guide detailing how to add and edit images to your product options from within your Freewebstore Control Panel. Once you have added your options and variations to your product you may want to be able to show what the chosen variation may look like. ### How do I add images for each variation? To add an image for each variation of your options: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Select the product you wish to add the options images to. 4. Scroll down the page, locate and expand the **Options/Variations** panel. 5. You will see 3 buttons at the top of this panel. [**Add Product Option**](/manage/products/your-products/set-up-addons-variations)**, Option Image** and [**Option Stock Control**](/manage/products/your-products/set-up-addons-variations/how-do-i-manage-the-stock-for-my-options)**.** Click the **Option Images** button. 6. A new window will open giving you the option to **Enable Option Images.** Make sure to check this box. 7. Once checked, you will notice that the window will fill up with the variations you already have configured for this product. 8. Simply click **Add Image** and upload your desired image. Repeat this process for any further variations you wish to add images for. 9. Once you are happy, click **Confirm** and your images will be added. 10. **Save.** {% hint style="info" %} Make sure to go and test if this has worked. Go to the product you have added images for and change the variant in the options dropdown selector. The main image for the product should change to the one you uploaded for that option variant. {% endhint %} # How do I Manage the Stock for my Options? A step-by-step guide detailing how to set up stock management for your product options from within your Freewebstore Control Panel. Once you have set up product options, you may want to track how many items of each variant you have in stock. {% hint style="warning" %} **Prerequisite:** You must have [**Stock Management**](/manage/products/stock-management) enabled in order to set your options stock level. {% endhint %} ### How do I enable stock management for my product options? To enable option stock management: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Select the product you wish to add the option images to. 4. Scroll down the page, locate and expand the **Options/Variations** panel. 5. You will see 3 buttons at the top of this panel. [**Add Product Option**](/manage/products/your-products/set-up-addons-variations)**,** [**Option Image**](/manage/products/your-products/set-up-addons-variations/how-do-i-add-images-for-my-options) and **Option Stock Control.** Click the **Option Stock Control** button. 6. A new window will open giving you the option to **Enable Option Stock.** Make sure to check this box. 7. Once checked, you will see the variations of your options appear underneath. Here, you can set your current stock level of each variant and set up an alert that notifies you when the stock for each variant falls below a certain level in the **Alert Level** field. 8. When you are happy with the values you have entered, click **Confirm.** 9. **Save.** {% hint style="info" %} When your stock for a variant reaches 0, a sold-out message will appear next to the variant on your store, notifying your customer that they will not be able to select that variant. {% endhint %} # Featured Products A simple step-by-step guide with explanations detailing how to edit the products shown in the Featured Products section of your Freewebstore. ### How do I change the number of products that appear in the Featured Products section? You can show up to 50 products in your Featured Products section. When you first sign up, you will notice that you have 12 random products that appear in this section. This is so that you can see what your store looks like with featured products. To edit the number of products shown in this section: 1. Log in to your Freewebstore Control Panel. 2. Go to **Design > Theme Editor**. 3. Locate and click the **+Add** button at the top of your screen. 4. Click **Section to Page** from the dropdown. 5. A side panel should appear, locate and click **Featured Products**. 6. Here, you will see the setting to change the number of Featured Products on your home page. Simply set the number in the field to the number of products you wish to display on your store. 7. You can also choose to display them in the order you have specified in the [**Browsing Options**](/manage/products/your-products/browsing-options) panel via the **Categories** section or in **Random Order** by checking the relevant box. 8. When you are happy, click **Save.** {% hint style="info" %} To hide the section altogether, simply set the number to 0. {% endhint %} ### How do I change the products that appear in the Featured Products section? If you do not select any products to appear in this section, the system will randomly load the number of products you have chosen to show from your inventory to display here. If you want full control over the products that are displayed in this section, you must choose the same number of products that you have specified in the [**Number of Featured Products**](#how-do-i-change-the-number-of-products-that-appear-in-the-featured-products-section)**.** For example, if you have chosen to show 10 products in your Featured Products section, but only choose 5, our system will load those 5 to display and randomly load another 5 to make it up to 10 products displayed in this section. If you have chosen to display 10 products and you select 20 products to display there from your products list, our system will choose 10 products randomly from your 20 products to display in the Featured Products section. Meaning not all of the products you have selected in your product list will be displayed. To choose your Featured Products: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Here, you will see a list of your products, to select which ones are to be added to your Featured Products, simply click the **Heart** icon on each row of the products you wish to add. ![​Image showing the product is selected to appear in the Featured Products section.](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkgIkNnCeOJivK7T7rl%2Fuploads%2FDZ6ZEjVqYall1XchUxkj%2Fimage.png?alt=media\&token=9bb2d87f-3db2-4d22-a418-bfdb92fe5a41) {% hint style="warning" %} Remember, if you have chosen to display 8 products, you must choose 8 products here to make sure there are no random selections in your Featured Products section. {% endhint %} # Browsing Options A step-by-step guide detailing how to set the order in which your products appear on your free online store from within your Freewebstore Control Panel. At Freewebstore, we allow you to decide how many products are shown in your online store and in what order they appear. ### How do I edit the order in which my products appear on my store? To change the order in which your products appear on your home page and on your category pages: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > Categories.** 3. Locate the panel labeled **Browsing Options** on the right-hand side of your screen. 4. Here, you can specify how many products should be displayed per page**,** how you would like to arrange your products on each page and how your category links are displayed. 5. Once you are happy with the settings, click **Save.** # Bulk Buying A simple step-by-step walk-through detailing how to create Bulk Buying rules for your products from within your Freewebstore Control Panel. At Freewebstore, we allow you to add discounts to your products the more your customer buys. This is perfect for wholesalers who like to reduce the price of the product as the customer buys more. ### How do I add Bulk Buying rules to my products? To implement Bulk buying rules: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Click **Edit** on the product you would like to add bulk rules to. 4. Locate and expand the **Bulk Buying** panel by scrolling down the page. 5. Select one of the options in the dropdown menu labeled **Product Sold.** 6. Make sure the checkbox below is checked if you want to include different variations of the same product in your rules. 7. Click **Add Bulk Rule.** 8. Enter the desired values into the fields provided. 9. When you are happy, click **Add.** 10. When you are happy with the rules you have added, click **Save.** {% hint style="info" %} The final Bulk Discount band which covers the greatest number of products will also be used for any order quantities above that. {% endhint %} # Setting Order Quantity Limits A step-by-step guide detailing how to limit how many items of one product your customers can buy from within your Freewebstore Control Panel. There are many reasons you may wish to add a limitation to how many items of a product your customers can buy. Maybe you have an offer on a certain product but you want to limit the product to one per customer. In order to set this limitation up for any of your products: 1. Log in to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products.** 3. Click **Edit** on the product you wish to add this limitation for. 4. When the page loads, look to the right of your screen and locate a panel labeled settings and click the arrow to expand this section. 5. Once expanded, you will see the **Order Quantities** section with **Edit** buttons so that you can specify the minimum and maximum limits of the product that your customer can purchase. 6. When you are happy with the quantities you have set, click **Save.** {% hint style="info" %} Customers will not be able to order less than the minimum and will not be able to order more than the maximum. {% endhint %} # Adding a Video to a Product A step-by-step guide detailing how to embed a video to any product on your free online store from within your freewebstore control panel. There are many reasons you may want to add a video to your online store, it could be that you want your customers to see your YouTube channel or you have a series of vlogs about your products. Whatever the reason, having videos on your store can be a useful tool for success. ### How do I embed a video on a product page? To embed a video to your product: 1. Log in to your freewebstore control panel. 2. Go to: **Manage** > **Products**. 3. Click **Edit** for the product you want to add a video to. 4. Scroll down to the **Description** panel. 5. In the text editor, click **Insert** > **Media** and a pop-up will appear. 6. Make sure the tab highlighted to the left of this new window is **General**. (You can use the other tabs/methods but we only advise you to do so if you have prior knowledge). ![](/files/DkkEg8GkFhLKGDhIRWc6) 5\. In the pop-up pictured above, you need to input the Source of your video (normally the URL eg. ). 6\. When you are happy, click **Save** in the top right-hand corner of the screen and watch your video appear on your product. # Related Products A detailed step-by-step guide with explanations on how to set and configure your Related products from within your freewebstore control panel. Assigning related products is a great way to upsell and promote similar items in your store. ### How do I assign a related product? To assign related products to another product: 1. Log in to your control panel. 2. Go to **Manage > Products > List All Products**. 3. Click **Edit** on the product you wish to assign related products to. 4. Scroll down the page until you see a panel labeled **Related Products** and expand the panel. 5. Either search for related products or search for them by browsing categories by clicking **Choose from Category.** 6. Once you are happy with the products you have added, click **Save.** ### **How do I remove a related product?** To remove a related product: 1. Log in to your control panel. 2. Go to **Manage > Products > List All Products**. 3. Click **Edit** on the product you wish to assign related products to. 4. Scroll down the page until you see a panel labeled **Related Products** and expand the panel. 5. You will see a list of products that are already set as related to this product. For each one, you would like to remove, click the **\[x]** next to the product name. 6. When you are happy with the products, **Save**. ### How do I assign a related product to a group of products? To assign related products to a group: 1. Log in to your control panel. 2. Go to **Manage > Products > Groups**. 3. Click **Action** on the group you wish to add or remove a related product. 4. Hover **Select Action** and select **Add/ Remove Related Product** from the dropdown. 5. Search for the product you would like to add/ remove from this group. 6. Check **Add** or **Remove**. 7. Click **Apply** when you are happy. 8. Click **Save.** This will then queue up the action for completion. Once it has finished, you will see that the selected product has been added as a related product to every item in the group. # Stock Management A group of step-by-step instructions detailing how to manage your product stock from within your Freewebstore Control Panel. Every store good store owner needs to keep tags on how much stock they have left. At Freewebstore, we make this easy. Simply enter how much stock you have of each product and our system updates this stock as each purchase is made on your online store. You can also set up a stock level warning to notify you when you're running out of a product. ### How do I enable Stock Management? To enable Stock Management: 1. Go to **Settings > Stock Management.** 2. Click the toggle across from the label "**Stock Management**" Once enabled, further stock management settings will become available as explained below. Use the newly appeared toggles and inputs to set how your store behaves when a product's stock level reaches zero. There are 2 options - "When a product is out of stock, I want the store to:" * **Remove the Product from the Store** - Use this option to remove products from your webstore and hide them from your customers the moment they become out of stock. * **Keep the Product on the Store but Disable Checkout** - Use this option if you would like out-of-stock products to remain displayed on your webstore but prevent customers from being able to add them to their basket. If a customer tries to add an out-of-stock product to the basket, a message will pop up informing them that it is out-of-stock. They will also be able to request notification when the product is back in stock. There are a number of other settings you can configure in this panel too: * You can show/hide the stock level of your products to your customer on each product page. * You can show/hide a "Sold Out" image overlay that appears across your product images when that product is sold out. * You can also set up email notifications when your stock levels drop below a certain number. # Filtering Stock Lists A simple walk-through with explanations detailing how to filter your product stock lists from within your Freewebstore Control Panel. ### How do I filter my stock lists? Go to **Manage > Products > Stock.** You can filter the product list to show only the ones you want. This is useful if you have many products on your store and are finding it difficult to locate a particular one. To set a filter, click on the "Apply Filters" button at the right of the toolbar. A window will then appear allowing you to set a range of filters. For example, perhaps you only want to view products with a Stock Level between 3 and 8. To do this, you would tick the box next to "Stock Level", then select "Between" from the dropdown menu that appears. Finally, enter "3" in the first box, "8" in the second box, then click the "Apply Filter" button at the bottom right of the page. The window will close and you will then be shown only the products that match your filter. # Updating Stock Levels A simple step-by-step walk-through detailing how to update your product stock levels from within your Freewebstore Control Panel. When you receive more stock from delivery or you have hand-made a bunch of products, you are going to need to update your stock. If this is not done, your customers will be unable to purchase the amount of a product they want to, even if you have sufficient stock. ### How do I update my stock levels? In order to update your stock levels: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > Stock.** 3. You will see a field next to each one of your products here labeled **Update Stock.** Simply enter the new stock level for each product you wish to update. 4. Once you are happy with your changes, be sure to click **Save.** ### **How do I update stock for different options/variations of the same product?** In order to update stock for various options of a product: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > List All Products** and select the product you wish to update the options stock of. 3. When you land on the product details page, scroll down until you find the panel labeled **Options/Variations.** 4. If you have options already set up, you will see 3 buttons at the top of this panel, click the **Option Stock Control** button. 5. When the new window pops up, you will need to check the **Enable Stock Option** checkbox to open the list of options for this product. 6. From here, you will be able to enter a stock level and an alert level for different options just like can in the **Stock** section of your Control Panel. 7. Once you are happy with the levels you have input, click **Confirm.** 8. **Save.** # Recent Stock Changes A simple step-by-step walk-through detailing how to view your recent stock changes from within your Freewebstore Control Panel. We think it is a very helpful feature to be able to view your stock changes. This can give you insights top when your customers are buying what, enabling you to plan when you need to source more stock for your store. ### How do I view recent stock changes? To view all changes to your stock, whether they were changed automatically due to a sale or you or a member of your team changed the stock manually: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > Stock.** 3. At the top of your screen, you will see 2 buttons, **Stock Requests** (which shows you customers that have requested to be notified when new stock is in for certain products) and **Stock Changes**, click **Stock Changes.** 4. You will then be faced with a new window that provides the **name** of the product, the **change** in stock (whether it is a negative change or a positive change), the **date** when the stock was changed and the **reason** for the stock change (who the stock was updated by or by sale). # Stock Requests A step-by-step guide detailing how to view your customer's recent stock requests from within your Freewebstore Control Panel. Stock requests enable your customers to request a notification email when the stock level on a product they are interested in is back in stock. This can be useful to keep your retuturning customers from looking elsewhere for a product you supply. ### How do I see who has made a stock request? To view your stock requests: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > Stock.** 3. At the top of your screen, locate and click the button labeled **Stock Requests.** 4. From here you can see all of the requests for your products. If you then click **View,** you will then be faced with a page that shows all of the customers that have requested stock updates on this product. 5. You will also see an **Actions Panel** on the right-hand side of the screen that allows you to **Send Emails** notifying your customers that the product is now in stock, **Customize Template, Export Requests** to a CSV file or **Delete Request.** # Export Stock Levels to CSV A simple step-by-step guide detailing how to export your current product stock levels to a CSV file from within your Freewebstore Control Panel. Exporting your stock levels to a CSV has multiple uses and can prove to be an incredibly useful tool. Here at Freewebstore, we make this very simple. ### How do I export my current stock levels to a CSV file (spreadsheet)? To see a stock report for your products: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Product > Stock.** 3. Scroll down until you see a panel on the right labeled **Stock Report.** 4. Click **Request Stock Report (CSV).** This will queue up your stock report and we will send it to you when we have finished compiling the information for you. {% hint style="warning" %} This process can take up to an hour depending on the amount of traffic we are receiving and the number of products you have on your store. {% endhint %} # Checkout Forms A step-by-step guide detailing how to create and manage checkout forms and their contents from within your Freewebstore Control Panel. ### What are Checkout Forms Checkout Forms allow you to ask your customers questions about products before they start the checkout process. This is great for collecting the data you require before you process an order. For example, if a product can be personalized, you might want to ask for the text they want on the product, or for an image for you to add to the product. ### How to Create a Checkout Form 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Checkout Forms**. 3. Click **Add New Form**. ### What Type of Questions can you ask your Customers?
Question TypePlan AvailabilityMax Size
Single-LineAll250 Characters
Multi-LineAll2000 Characters
Yes/ NoAllN/ A
Option ListAllN/ A
File Upload: ImageAll20mb
File Upload: AudioStartup, Pro, & Ridge50mb
File Upload: DocumentStartup, Pro, & Ridge50mb
File Upload: VideoPro & Ridge250mb
### How to Attach a Checkout Form to a Product 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **List All Products**. 3. Click **Edit** for a product. 4. On the Product > Edit page, expand the **Additional Details** panel. 5. Use the Checkout Form dropdown menu to select a Checkout Form you have created. 6. Click **Save**. ### How to Delete a Checkout Form 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Checkout Forms**. 3. Click the *red* **\[x]** icon next to each checkout form you want to delete. 4. Click **Save**. # Suppliers A step-by-step guide detailing how to create and manage your product suppliers from within your Freewebstore Control Panel. Adding suppliers allows you to quickly update prices or add discount rates to the products linked to the supplier. It's also a great way to keep track of where your products are supplied from. You can link a supplier to a product in the add or edit product section. ### What are Suppliers? Suppliers allow you to quickly update prices or add discount rates to the products linked to the supplier. It's also a great way to keep track of where your products are supplied from as you can add contact information for each supplier. ### How to Create a Supplier 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Supplier**. 3. Click **Add New Supplier**. 4. Enter the name of the supplier and add the relevant contact details for a supplier. ### How to Attach a Supplier to a Product 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **List All Products**. 3. Click **Edit** for a product. 4. On the Product > Edit page, expand the **Additional Details** panel. 5. Use the Supplier dropdown menu to select a Supplier you have created. 6. Click **Save**. ### How to Adjust the Price of all Products from a Supplier 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Supplier**. 3. Click **Edit**. 4. Enter a new rate %. 5. Click **Add Rate**. 6. Click **Save**. ### How to Delete a Supplier 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Supplier**. 3. Click the *red* **\[x]** icon next to each checkout form you want to delete. 4. Click **Save**. # Digital Products A step-by-step guide detailing how to offer your customers digital products from within your Freewebstore Control Panel. ### How do I add digital products on Freewebstore? Currently, Freewebstore does not have specific functionality for digital products. However, this doesn't mean you cannot sell them here. 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Add a Product**. 3. Create a product like you would a physical product. If a customer orders this product you will then simply need to manually email the customer the product. As this process is manual, you may need to notify your customers within your product description that they'll receive their digital product via email once you have processed the order. # Reviews A step-by-step guide detailing how to enable and manage your customer product reviews from within your Freewebstore Control Panel. ### What are Product Reviews Product reviews allow your customers to write a review of the product they have purchased from your store. *Customers can also upload a picture of the product with their review*s*.* The review will then be visible on your store on the product page the review was written for. Potential customers can then see and read this review. Reviews are a great way to upsell and many potential customers will be influenced by reviews before they make a purchase. ### How to Enable/Disable Product Reviews 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Reviews**. 3. In the *Review Status* panel, click **On/Off**. 4. Click **Save.** ### How to Publish a Pending Review 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Reviews**. 3. Click **Publish Review** for each review that is pending. *Click **View X Pending Reviews** to view all pending reviews.* ### How to Delete a Review 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Reviews**. 3. Click the *red* **\[x]** icon for each review you want to delete. 4. Click **Save**. # Export Products A step-by-step guide detailing how to export the products on your free online store to a CSV file from within your Freewebstore control panel. ### What is the Product Exporter? The Product Exporter allows you to export a list of all your products in .CSV format. ### How to Export Products 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Export**. 3. Click **Export Products**. 4. A pop-up will appear, click **Confirm**. Once confirmed, your export will be queued. {% hint style="info" %} It generally takes less than 2 hours for an export to complete based on the number of products you have. {% endhint %} Once complete, we'll automatically email you to let you know. You'll then be able to download the export file via the same page. # Import Products A step-by-step guide detailing how to Import your products to your free online store from within your Freewebstore Control Panel. What is the Product Importer? The Product Importer allows you to import a list of all your products in .CSV (Comma Seperated Values) format. These products could be from a third-party platform similar to freewebstore or even import products from a dropshipping company. We do recommend that you start with just 10 items first, this is to ensure that your import will work. Once 10 items are uploaded successfully, you can then add the rest of your items to your CSV file and upload it. ### How do I import my products? 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Import**. 3. Select the **Standard Import** option. 4. Add your .CSV file to the upload box or click inside the box to browse your File Explorer for the file you wish to upload. 5. Once you are happy with the file you would like to upload, click **Upload.** {% hint style="info" %} It generally takes less than 2 hours for an import to complete based on the number of products you have. {% endhint %} If your CSV file is not correctly formatted for our system, your Import may fail. ### Example CSV Files To see how your CSV should look and the fields our system will expect, download our CSV templates below: {% file src="/files/Uayh8tE5ONwW5rA6PBag" %} {% file src="/files/bs28Jk2ppsvPrx8eupPl" %} {% file src="/files/IKrWmCtAORmsv0GYtH9L" %} ### ### Important Information about Imports * **If you are importing for the first time then we'd recommend uploading a small 10-product import file to test before you upload larger import files.** * The first row of your CSV file should contain the column headings (such as Product Name, Category Name, Price etc.). * The Category column can list multiple levels of sub-categories by separating each level with a semi-colon (;). For example, "Parent Category;Sub-Categories;Nested Sub-Category". * Simply ignore the postage column to have all your products follow your default postage rules. # What data can I import? A detailed explanation on what you need to include on your Import CSV when bulk uploading products within your freewebstore control panel. This section outlines what you can add to your import CSV along with how the data should be formatted. If you are struggling to upload your CSV, this section could be very helpful in fixing it. The data you can upload your products includes:
Abstract (Short Description) This is the abstract of the product. This short description is used in many places to promote your product such as product result lists, featured products, meta tags and more. **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 1000\ \ **Example:** This Sony LCD Television is the latest in a long line of excellent feature-rich models...etc.
Additional Categories Sometimes you want your product to appear in more than one category on your store. To achieve this simply supply the ID of each other category that you want your product to appear in. You can find out your category ID's by visiting "Manage > Products > Categories" and ticking the "Show Category ID's" box below the main panel.\ \ **Required:** No\ **Allowed Characters:** NUMBERS ONLY (delimited by semicolon)\ **Max Length:** n/a\ \ **Example:** 1568;1893;3568 etc
Additional Images Enter the full file name of the image. Multiple images can be attached to a product by separating each file name with a semi-colon (;). Please note that each image file linked must be present and visible in the Manage > Images section of the control panel. Images can be imported via the Import/Export > Import Images section of the control panel. **Alt Tags** can be included in this as well. At the end of the file name before the semi-colon, wrap the alt tag in square bracks e.g. \[This is the alt tag]. \ \ **Required:** No\ **Allowed Characters:** NUMBERS ONLY (delimited by semicolon)\ **Max Length:** 450\ \ **Example:** television\_image.jpg\ **URL Example:** **Multiple Images Example:** image01.jpg;image02.jpg;image03.jpg etc **Example with Alt Tag:** television\_image.jpg\[An image of a silver television]\ **URL Example with Alt Tag:** image of a silver television]\ **Multiple Images Example with Alt Tags:** image01.jpg\[An image of a silver television];image02.jpg\[An image of a yellow television];image03.jpg\[An image of a blue television] etc
Base Price This is the product Base Price **exclusive** of tax.\ \ **Required:** Yes\ **Allowed Characters:** Numbers\ \ **Example:** 9.99
Brand This is the Brand name associated with the product. If it does not already exist in your Manage > Products > Brands section, it will be created automatically.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 80\ \ **Example:** Sony
Bulk Pricing It is possible to give shoppers a discount when buying more than one of the same product. These are called Bulk Discounts and they allow you to discount the per-unit price as the number of items purchased increases.\ \ For example, a product may have a **Base Price** of **$10**.\ For customers buying between **2 and 5** units, the price can be reduced to **$8.99** per item.\ For customers buying between **6 and 9** units, the price can be reduced to **$7.99** per item.\ For customers buying **10 or more** units, the price can be reduced to **$4.99** per item. The final price entered will be used for all larger orders\ \ **Required:** No\ **Allowed Characters:** Strict Format (First Upper Quantity:Unit Price;Next Upper Quantity:Unit Price;)\ \ **Example:** 5:8.99:per item**;**9:7.99:per item**;**10:4.99:per item (based on the above pricing example).\ \ The first part of the example is **5:8.99:per item**. This means that when up to 5 products are ordered, the price will be $8.99 *per item*.\ \ Next, a semi-colon (;) has been entered to separate the discounts.\ \ The second quantity is listed as **9:7.99:per item**. Following on from the previous quantity, this means when between 6 and 9 products are ordered, the price will be $7.99 *per item*.\ \ Finally, the last quantity is **10:4.99:per item**. As this is the final entry, it means the price will be $4.99 per unit for all orders of 10 or more products.
Category This is the name of the category to which the product should be assigned. If the category does not already exist in your store, it will be created automatically.\ \ **TIP:** You can target sub-categories by using semi-colons (;) to separate your categories (for example, entering "Parent Category; Sub-Category1; Sub-Category2" would place the product inside Sub-Category2, which would be accessible by browsing through Parent Category into Sub-Category1 and finally into Sub-Category2).\ \ **Required:** Yes\ **Allowed Characters:** Any\ **Max Length:** 50\ \ **Example:** Televisions\ **Sub-category Example:** Televisions;LCD;Sony
Condition A product can have three conditions: NEW, USED or REFURBISHED. This information is passed to Google Shopping.\ \ **Required:** No\ **Allowed Characters:** Text(NEW, USED, REFURBISHED)\ \ **Example:** USED
Country of Origin Country of origin represents the country or countries of manufacture, production, design, or brand origin where your product comes from. **Required:** No **Allowed Characters:** Numbers & Letters **Example:** United Kingdom, United States, China
Custom URL Setting a Custom URL for a product allows you to specify a unique address of your choosing for that page. This is entirely optional, but it does allow you to simplify your URLs a little, and can also be used to prevent search engines from indexing duplicate content by accessing the same page from several different paths. For example, if you entered "My\_Product\_10" as the Custom URL, the full web address for that product would become:\ \ or\ \ **Required:** No\ **Allowed Characters:** Any\ \ **Example:** My\_Product\_10
Depth This is the depth of your product in millimeters, meters, inches, or feet, depending on your store/ product preference.\ \ **Required:** No\ **Allowed Characters:** Numbers\ **Example:** 1000
Depth Units This is the depth unit of the product's depth.\ \ **Required:** No\ **Allowed Characters:** mm, m, in, ft\ **Example:** in
Description This is the description of the product. Product descriptions should be fairly lengthy and contain as many relevant keywords as possible. You can provide HTML descriptions should you wish.\ \ **Required:** Yes\ **Allowed Characters:** Any\ **Max Length:** 5000\ \ **Example:** This Sony LCD Television is the latest in a long line of excellent feature-rich models...etc.
EAN (European Article Number) This is the EAN (European Article Number) code of your product. Unique Product Identifiers are product codes associated with an individual product. Also known as Global Trade Identification Numbers (GTINs), Unique Product Identifiers include UPC, EAN (in Europe), and ISBN. Along with other identifiers such as Brand and MPN, these values can be used by Google Shopping to match users' queries to your products when a search is carried out on Google's Product Search.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 14\ \ **Example:** EAN12345678910
Featured Whether the product is featured on your store. Featured products typically appear on the Homepage of your store.\ \ **Required:** No\ **Allowed Characters:** True, False
Fixed Shipping Cost If this product has a Fixed Shipping Cost associated with it, please enter it here. Enter **-1** if you would like the product's shipping to be calculated using your default Shipping Rules and settings, as set in the Manage > Shipping section of the control panel.\ \ **TIP:** Only use this Fixed Shipping Cost if you need to. It is much better practi**c**e to use the Shipping Rules feature.\ \ **Required:** No\ **Allowed Characters:** Numbers\ \ **Example:** 5.99
Google Attribute: Age Group Clothing or fashion items uploaded to some Google categories require additional information such as Age Group. The allowed values are "Adult" or "Kids".\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** "Adult" or "Kids"\ \ **Example:** Kids
Google Attribute: Color Clothing or fashion items uploaded to some Google categories require additional information such as Colour.\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** Any text\ \ **Example:** Black
Google Attribute: Gender Clothing or fashion items uploaded to some Google categories require additional information such as Gender. The allowed values are "Male", "Female" or "Unisex".\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** "Male", "Female" or "Unisex"\ \ **Example:** Unisex
Google Attribute: Material Clothing or fashion items uploaded to some Google categories require additional information such as Material type.\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** Any text\ \ **Example:** Leather
Google Attribute: Pattern Clothing or fashion items uploaded to some Google categories require additional information such as Pattern information.\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** Any text\ \ **Example:** Striped
Google Attribute: Size Clothing or fashion items uploaded to some Google categories require additional information such as sizing information.\ \ **Required:** No (Yes if uploading to Google Shopping in a clothing or fashion category)\ **Allowed Characters:** Any text\ \ **Example:** Small
Google Category If you intend to upload your products to Google Shopping then you must notify Google which category your product belongs to. Select a category from the Google Taxonomy that closest relates to your product.\ \ For more information see \ \ **Required:** No (Yes if using Google Shopping)\ **Allowed Characters:** Any (Must match a category from a Google Taxonomy)\ \ **Example:** Food, Beverages & Tobacco > Food Items > Candy & Gum > Candy & Chocolate
Height This is the height of your product in millimeters, meters, inches, or feet, depending on your store/ product preference.\ \ **Required:** No\ **Allowed Characters:** Numbers\ **Example:** 1000
Height Units This is the height unit of the products height.\ \ **Required:** No\ **Allowed Characters:** mm, m, in, ft\ **Example:** in
HS Code This is the HS Code of the product. Harmonized System (HS) codes are based on goods descriptions. They're used throughout the world to classify international shipments and assess which taxes, duties and restrictions may apply. **Required:** No **Allowed Characters:** Numbers & Letters **Example:** 0000123ABC
ISBN (International Standard Book Number) If your product is a book, you can provide the ISBN code here. Unique Product Identifiers are product codes associated with an individual product. Also known as Global Trade Identification Numbers (GTINs), Unique Product Identifiers include UPC, EAN (in Europe), and ISBN. Along with other identifiers such as Brand and MPN, these values can be used by Google Shopping to match users' queries to your products when a search is carried out on Google's Product Search.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 13\ \ **Example:** 123456789123A
Locked Whether the product can be purchased on your store or not.\ \ **Required:** No\ **Allowed Characters:** True, False
MPN (Manufacturers Part Number) This is the MPN (Manufacturer's Part Number) code of your product. Unique Product Identifiers are product codes associated with an individual product. Also known as Global Trade Identification Numbers (GTINs), Unique Product Identifiers include UPC, EAN (in Europe), and ISBN. Along with other identifiers such as Brand and MPN, these values can be used by Google Shopping to match users' queries to your products when a search is carried out on Google's Product Search.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 50\ \ **Example:** SX-123456789-A
Minimum Order Quantity This is the minimum order quantity for the product. Your customers will not be able to order less than the number set here. **Required:** No **Allowed Characters:** Numbers **Example:** 4
Maximum Order Quantity This is the maximum order quantity for the product. Your customers will not be able to order more than the number set here. **Required:** No **Allowed Characters:** Numbers **Example:** 3
Packsize This is the pack size of your product. This information is for your internal use only and not shown on the live website. **Required:** No **Allowed Characters:** Numbers **Example:** 4
Primary Image Filename Enter the full file name of the image. This should be a single image file name and will be your primary image for the product.\ \ **Required:** Yes\ **Allowed Characters:** Any\ **Max Length:** 450\ \ **Example:** television\_image.jpg\ **URL Example:**
Primary Image Alt Tag The alternative tag for your primary product image. This should describe the image and is essential for usability and SEO.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 450\ \ **Example:** An image of a standard basic television with a cathode ray tube (CRT) display. The television has a rectangular shape with a black plastic casing and a screen with a slightly curved surface. There are a few control buttons on the front and some ports and connectors on the back.
Product Code This is your identification code for the product. It can be shown on your store and is used to identify a product within your control panel.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 50\ \ **Example:** EBX-1005A
Product Name The name of your product as you want it to appear on the website. Long descriptive product names can help with the search engine optimization of your store.\ \ **Required:** Yes\ **Allowed Characters:** Any\ **Max Length:** 150\ \ **Example:** Sony LED Television 42" HD Ready
Product Offer Discount If this product has a Product Offer Type of 2 then you can use this field to set a discount percentage amount. The allowed values for this are 0, 5, 10, 15, 20, 25, 30, 35, 40, 45, 50, 55, 60, 65, 70, 75, 80, 85, 90, 95\ \ **Required:** No\ **Field Type:** number (multiple of 5)\ **Example:** 25
Product Offer Price If the product Offer Type for this product has been set to 1 then you can set a special offer price for the product using this field.\ \ **Required:** No\ **Field Type:** Numbers decimals (no currency symbol)\ **Example:** 9.99
Product Type You can set a special offer on a product by setting the Product Offer Type. The available values are:\ 0 = No Offer (default) 1 = Special Offer Price 2 = % Discount Off Offer (only multiples of 5 are allowed)\ \ **Required:** No\ **Field Type:** number only 0, 1 or 2\ **Example:** 1
Product Option List Product options are added via the Manage > Products > Options/variations section of your freewebstore control panel. These previously added options can be attached to products here. Simply provide the ID number of each product option you want to attach to the product in a list separated by a semi-colon.\ \ **Required:** No\ **Field Type:** string (strictly formatted: \[optionID];\[optionID];\[optionID]; etc.)\ **Example:** 11256;11253;11254
Product Search Tags You can augment the product search results in your store by adding specific search terms (product search tags) to your products. If you want your product to appear for a specific search term then simply add it is a product search term to your product.\ \ **Required:** No\ **Allowed Characters:** Any - quoted comma-separated list\ **Max Length:** 20 tags per product\ \ **Example:** "search tag A,search tag B"
Published Whether your product is visible on your store or not.\ \ **Required:** No\ **Allowed Characters:** True, False
Related Products You can add a related product to other products in your store. Links to the related products are shown at the bottom of this products details page. To achieve this simply provide a list of FWSID numbers for each product that you want to be shown in the related products section for this particular product.\ \ This field is unusual in that it will append related products to existing related products when updating, rather than replacing as most of the other fields will do.\ \ **Required:** No\ **Allowed Characters:** NUMBERS ONLY\ **Max Length:** na\ \ **Example:** 556789;6544445;343555 etc
SEO Description Enter your SEO Description here. SEO Descriptions will not be displayed on your webstore but they may be displayed on search engine results pages.\ \ We recommend that you include several relevant keywords (words and phrases that you think your customers may search for on search engines). Search engines use this information to help determine the content of the page and it can affect your search engine rankings. Relevancy is very important and you should try to ensure that any information entered here is reflected in the visible content of the page (such as in your Product Name and Description).\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 1000\ \ **Example:** Sony Television LCD HD Ready Plasma 42" screen - followed by long descriptive text (Recommended length: 200 - 400 characters)
SEO Keywords Add a list of relevant keywords separated by commas (for example, "keyword1, keyword2, keyword3"). Keywords will not be displayed on your webstore.\ \ We recommend that you include several relevant keywords (words and phrases that you think your customers may search for on search engines). Search engines use this information to help determine the content of the page and it can affect your search engine rankings. Relevancy is very important and you should try to ensure that any information entered here is reflected in the visible content of the page (such as in your Product Name and Description).\ \ **Required:** No\ **Allowed Characters:** Any (comma-separated list)\ **Max Length:** 1000\ \ **Example:** Sony, Television, LCD, HD Ready, Plasma, 42" screen etc. (Recommended length: 100 - 300 characters)
SEO Title The SEO Title will appear in the Title Bar of the browser when this product is viewed on your webstore.\ \ We recommend that you include several relevant keywords (words and phrases that you think your customers may search for on search engines). Search engines use this information to help determine the content of the page and it can affect your search engine rankings. Relevancy is very important and you should try to ensure that any information entered here is reflected in the visible content of the page (such as in your Product Name and Description).\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 100\ \ **Example:** Sony Television LCD HD Ready Plasma 42" screen (Recommended length: 50 - 100 characters)
SEO Custom URLs You can override the default URLs that your products can be found on to improve your search engine optimization performance. For example, a default URL for one of your products may be . You can set your own custom URLs which will contain relevant keywords such as: These custom URLs can add a lot of weight to your general store SEO performance and can help to attract many more visitors and therefore shoppers. **Required:** No **Allowed Characters:** Any **Max Length:** 150 **Example:** Sony-Television-LCD-HD-Ready-Plasma This will appear online as **Please do not provide the full URL. Just the customized part.**
Stock Quantity If you track your stock levels, you can enter the current stock level for the product here.\ \ **Required:** No\ **Allowed Characters:** Numbers\ \ **Example:** 500
Supplier ID Simply provide the ID number of the Supplier as shown in the Manage > Suppliers section.\ \ **Required:** No\ **Allowed Characters:** Numbers\ \ **Example:** 61543
Supplier SKU This is the supplier product sku/ code which is provided by the supplier of the product. This information is for your internal use only and not shown on the live website. **Required:** No **Allowed Characters:** Any **Example:** 4815ABC12
Tax Rate If your store has sales tax turned on then the rate at which it is applied is set in the Settings > Tax Options section. However, some products in some countries have different tax rates. Examples include children's clothing and safety equipment etc. You can use this field to set a specific tax rate per product that is different from the default store rate.\ \ **Required:** No\ **Allowed Characters:** Numbers\ \ **Example:** 17.5\*\ \ \* Do not supply the percentage % symbol as this may cause an error.
UPC (Unique Product Code) This is the UPC (Unique Product Code) of your product. Unique Product Identifiers are product codes associated with an individual product. Also known as Global Trade Identification Numbers (GTINs), Unique product Identifiers include UPC, EAN (in Europe), and ISBN. Along with other identifiers such as Brand and MPN, these values can be used by Google Shopping to match users' queries to your products when a search is carried out on Google's Product Search.\ \ **Required:** No\ **Allowed Characters:** Any\ **Max Length:** 12\ \ **Example:** 123456789ABC
Weight This is the weight of your product in either grams or ounces depending on your store preference. You can change this preference via the My Account > Settings section of the control panel.\ \ **Required:** No\*\ **Allowed Characters:** Numbers\ \ **Example:** 1000 (which equates to 1Kg)\ \ \* If your Postage Rules are based on weight, each product will need to have a weight associated with it.
Weight Units This is the weight unit of the product's weight.\ \ **Required:** No\* \*\*\ **Allowed Characters:** g, oz, lb, st, tn, kg\ **Example:** oz \* If your Shipping Rules are based on weight, each product will need to have a weight associated with it. \*\* This will default to your store weight unit preference if not set
Wholesale Price This is the price you pay for the product. This information is for your internal use only and not shown on the live website.\ \ **Required:** No\ **Allowed Characters:** Numbers (Money)\ \ **Example:** 9.99
# Import Etsy Products A step-by-step guide on how to import your products from Etsy into your Freewebstore control panel Importing products from Etsy is quick, easy, and only requires a few clicks.
### Export Etsy Products 1. Log into your Etsy Shop Manager. 2. Go to: **Settings** > **Options.** 3. Select the **Download Data** tab. 4. In the "Currently for Sale Listings" panel click **Download CSV**.
### Import Etsy Products 1. Log into your Freewebstore Control Panel 2. Go to: **Manage** > **Products** > **Import**. 3. Select **Etsy** 4. *Enable the Etsy Importer app if not already enabled.* 5. Upload the **Etsy CSV Export file**. 6. *A "Missing Product Data" pop-up will appear.* 7. Because Etsy imports do not provide all the data we require, you'll be asked to add a Category for each of your Etsy products. 8. Once you've added a category for each of your products, click **Confirm Import**. 9. *We will then process your import. This generally takes between 0 - 2 hours depending on how many products are in your import.* ![](/files/wbsDvPSWOM1FXWyfebKd)![](/files/zalH89qorYevWSNRus41) # Import Shopify Products A step-by-step guide on how to import your products from Shopify into your Freewebstore control panel Importing products from Shopify is quick, easy, and only requires a few clicks.
### Export Shopify Products 1. Log into your Shopify account. 2. Go to: **Products** overview (not the Products > *Inventory* page) 3. In the top right, click **Export**. 4. A pop-up will appear, select either **Current Page** or **All Products**. 5. Select **CSV for Excel, Numbers, or other spreadsheet programs**. 6. Click **Export Products**.

Screenshot of how to export products on Shopify

### Import Shopify Products 1. Log into your Freewebstore Control Panel 2. Go to: **Manage** > **Products** > **Import**. 3. Select **Shopify** 4. *Enable the Shopify Importer app if not already enabled.* 5. Upload the Shopify **CSV Export file**. 1. *If we are unable to map product categories, we will open a "Missing Product Data" pop-up.* 1. You'll be asked to add a Category for each of your Shopify products. 2. Once you've added a category for each of your products, click **Confirm Import**. 2. If we can map your categories automatically, the file will be accepted. 6. *We will then process your import. This generally takes between 0 - 2 hours depending on how many products are in your import.*
# Brands A step-by-step guide detailing how to create and manage your product brands from within your Freewebstore Control Panel. ### What are Brands Brands can be displayed on your product pages to give your customers more information about the products you are selling. Adding brands also allows you to perform bulk actions on your products that have the same brand. For example, increasing the price in bulk. ### How to Create a Brand 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Brands**. 3. Enter the brand name. 4. Click **Add**. 5. Click **Save**. ### How to Attach a Brand to a Product 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **List All Products**. 3. Click **Edit** for a product. 4. On the Product > Edit page, expand the **Additional Details** panel. 5. Use the *Brand* section to add a new brand or search for a brand already created. 6. Click **Save**. ### How to Delete a Brand 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Brands**. 3. Click the *red* **\[x]** icon next to each brand you want to delete. 4. Click **Save**. # Categories A step-by-step guide detailing how to add and manage categories and their contents from within your Freewebstore Control Panel. This section of the freewebstore help website looks at the actions you can carry out within the **Categories** section of your control panel. We guide you through: * [**Adding a category**](#how-to-add-a-category) to your online store. * [**Adding a subcategory**](#how-to-add-a-subcategory) to your online store. * [**Editing a category**](#how-to-edit-a-category)**.** * [**Moving a category**](#how-to-move-a-category) to a different position. * [**Moving a sub-category**](#how-to-move-a-category-into-a-different-category) to a different category or position. * [**Adding a product to a category**](#how-do-i-add-a-product-to-a-category)**.** * [**Uploading an image to a category**](#how-to-upload-an-image-to-a-category)**.** * [**Deleting category**](#how-to-delete-a-category)**.** ### How to Add a Category 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Categories**. 3. In the input box, enter your new category name. 4. Click **Add**. 5. Click **Save**. ### How to Add a Subcategory 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Products > Categories.** 3. Click the category you wish to add a sub-category to. 4. When the category is highlighted, the area at the top of the panel will change. You will see some action buttons appear and you will see that the text above the input box has changed to "Add a new category into: \[the selected category]", this means that any text you input in the field provided will create a sub-category of that name when you click "Add". 5. When you are happy with the changes, click "Save". You can add as many sub-categories to a category as you like. Similarly, you can add further sub-categories to your sub-categories by selecting the sub-category and following the instructions above. ### How to Edit a Category 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Categories**. 3. Click the category you want to edit. 4. Click the **Edit** button that appears at the top of your category list. 5. A pop-up will appear. 6. Here you can edit: * Category Name * Category Description (click Html) to edit with styles. * Category Image * Category SEO * SEO Title * SEO Keywords * SEO Description * SEO Custom URL 7. Once you've finished editing the category, click **Apply**. 8. Click **Save**. ### How to Move a Category 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Categories**. 3. **Click** and **hold** a category that you want to move. 4. Whilst still holding, **drag** the category **up** and **down**. 5. **Drop** when you are happy with the placement. 6. Click **Save**. ### How to Move a Sub-category into a Different Category 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Categories**. 3. **Click** and **hold** a category that you want to move. 4. Whilst still holding, **drag** the category **over** and slightly to the right of a different category. 5. **Drop** when you are happy with the placement. 6. Click **Save**. ### How do I add a product to a category? There are a couple of ways to do this: 1. Log in to your control panel. 2. [**Add a new product**](/manage/products/your-products/add-a-new-product) to your store. 3. In the **Add Product** window, in the **category** field, either type in a brand new category, or select an existing category from the dropdown that appears after clicking inside the input box. 4. Click **Add** to add the product to your store. **OR** 1. Log in to your control panel. 2. Go to the **Manage > Products > List All Products** section. 3. Click **Edit** on the product you wish to add a category to. 4. In the **Product Details** section, you will see the **Category** field. Either type in a brand new category, or select an existing category from the dropdown that appears after clicking inside the input box. 5. When you are happy click **Save**. You will then be able to view this product in the category you selected on your store. ### How to upload an image to a category? Some of our designs at Freewebstore allow you to attach an image to it. To attach an image to a category: 1. Log in to your control panel. 2. Go to **Manage** > **Products** > **Categories**. 3. Click on the category or sub-category you wish to attach an image to. 4. Click **Edit** at the top of the page. 5. In the new window that appears, you will see 3 tabs at the top of the window, click the **Image** tab. 6. Click **Add Image.** 7. Either drop an image into the box provided or choose an image from your gallery and click **Apply.** 8. Repeat this for any other categories and when you are finished, click **Save.** ### How to Delete a Category 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Categories**. 3. Click the category you want to delete. 4. Click the *red* **Delete** button that appears at the top of your category list. 5. Confirm the deletion. 6. Click **Save**. # Groups A step-by-step guide detailing how to create, manage, and action product groups from within your Freewebstore Control Panel. ### What are Product Groups Product groups allow you to perform actions on all the items in a group. For example, you could create a group of products called "Christmas Specials" and apply a discount to all these products with a single click. You can also create a new group of products and link them to a specific coupon/voucher code. There are two different types of Product groups: * **Fixed Groups** - These are the groups that you create yourself. These groups contain the products you select. * **Dynamic Groups** - We create these groups depending on the current settings of the products in your control panel and any that you add. These groups are: * **All Products** * **All Hidden Products** * **All Locked Products** * **All Products on Offer** * **All Products in Stock** * **All Products out of Stock** ### How to Create a Fixed Product Group 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Groups**. 3. Click **Add New Group**. 4. Enter the *Group Name*. 5. Search for products by using the search bar, or use the **Choose from Category** button to add products to the group. 6. Click **Save**. ### How to Perform an Action on a Product Group 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Groups**. 3. Click **Action** for a group in the list or click one of the **Dynamic groups** in the panel at the top of the page. 4. Choose an action from the list. 5. Configure the changes you would like to make to all products in the group. 6. Click **Apply.** 7. Click **Save**. ### How to Delete a Product Group 1. Log into your Freewebstore Control Panel. 2. Go to **Manage** > **Products** > **Groups**. 3. Click the *red* **\[x]** icon next to each group you want to delete. 4. Click **Save**. ### Editing Groups on the Product Edit Page You can edit the groups your product is a member of by navigating to the product edit page and selecting the **Groups** tab. #### Adding and Removing your Product from a Group *(Desktop)* To add and remove your product from a group: 1. Navigate to the product edit page of the product you wish to edit. 2. Select the **Groups** tab. 3. Simply drag and drop a group from your **Available Groups** to the **Member of Groups** list to **add** your product to the group you are moving. OR 3. Simply drag and drop a group from your **Member of Groups** to the **Available Groups** list to **remove** your product from the group you are moving. #### Adding and Removing your Product from a Group *(Mobile)* To add and remove your product from a group: 1. Navigate to the product edit page of the product you wish to edit. 2. Select the **Groups** tab. 3. Simply click the **'+'** icon next to the group in your **Available Groups** to **add** it to the **Member of Groups** list. OR 3. Simply click the **'-'** icon next to the group in your **Member of Groups** to **remove** it from the **Available Groups** list. # Dropshipping Services An explanation on Drop Shipping Services on Freewebstore and how to action an alternative solution if we do not integrate with your dropshipper of choice. We are not directly integrated with any drop shippers, however, all drop shippers can provide you with a product CSV import file. You can then import this file via the **Manage > Products >** [**Import** ](/manage/products/import-products)section of your control panel. # Search Tags A step-by-step guide with explanations detailing where to find and implement custom search tags within your freewebstore control panel. Custom search tags allow you to help the search bar on your store work a little better. It allows you to enter different terms that relate to the products that your customers may be looking for. The search bar on your store currently returns products that match your product names exactly. For example, a customer may search for the term 'phone', but nothing on your store matches this term because all of your 'phone' products are named 'mobile' products. By using the search tags feature, you can add the term 'phone' to your 'mobile' products so the next time your customers search for 'phones' your 'mobile' products are returned. By using this feature effectively, you could improve your conversion rate by up to 27%. ### How do I add custom search tags to my products? To add search tags to your products: 1. Log in to your control panel. 2. Go to the **Manage > Products > List All Products** section. 3. Select "**View**" on the product you wish to add custom search tags to. 4. You will find the **Search Tags** panel in the **Advanced** tab by scrolling down. 5. You should now be able to see an input field, for each tag you wish to add, type the tag into the field and then either press **enter** or click **add.** 6. When you are happy with the tags added, finish by clicking **Save** in the top right corner. # Pages A group of step-by-step instructions detailing how to create and manage different pages from within your Freewebstore Control Panel. # What is the Navigation/Menu The **Navigation/Menu** panel is typically shown at the top of your store and generally features your most important links, such as **Home**, **Basket** and **Contact**. The pages displayed here form part of the main navigation on your store. You can rearrange the order by dragging and dropping. # Change the Display Order of Pages A simple step-by-step guide detailing how to edit the display order of your pages from within your Freewebstore Control Panel. Changing the order in which your customer views your homepage first is a good use of changing the order your pages appear in. ### How do I change the display order? 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. If the page you would like to move has a multi-directional icon to the left of the page name, you can simply drag and drop the page to its new position in the order of your pages. # Adding a New Page A step-by-step guide detailing how to add a new page to your free online store from within your Freewebstore Control Panel. ### How do I add a new page to my store? To add a new page to your store: 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. Click **Add New Page.** 4. Select the type of page you wish to add. 5. **Save.** There are a number of different pages you can add to your store, you can choose from the following: * **Standard Page** - Add a standard non-product page, similar to the About page. * **Link** - Add internal or external links to different pages and websites. * **FAQ Page** - Add a FAQ page to provide questions and answers for your customers. * **Instagram Gallery (App)** - This will grab and display your images from your Instagram account on your freewebstore. * **Integrated Blog (Premium)** - Publish an unlimited number of blog articles for your store. * **Custom Error Pages (Premium)** - Customize your error pages. # Renaming a Page A simple step-by-step guide detailing how to rename a page of your online store from within your Freewebstore Control Panel. You might want to rename a page if you have changed the page's primary purpose, for example, a seasonal page that you change depending on which holiday is coming up, ie Halloween, Christmas. ### How do I rename a page on my store? To Rename a page on your store: 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. Click the little **Pencil** icon next to the page you wish to edit. 4. You will see a field at the very top of the page labeled **Page Name,** simply edit the text in this field to the name you wish to call this page. 5. **Save.** # Hiding a Page A simple step-by-step walk-through detailing how to hide a page on your store from within your Freewebstore Control Panel. You might want to hide a page from the general view of your customers for a number of reasons. A special offers page that you only use when you want to advertise your special offers would be a good example of a page that you might want to temporarily hide for a period of time. ### How do I hide a Page? To hide a page: 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. You will notice that you have 3 panels where you will be able to drag and drop your pages. Pages that can be moved/hidden will have a directional icon to the left of the page name. If the icon is 2-directional you can only change the order in which this page can appear in the panel it is currently in. If the icon is 4-directional, this means you will be able to drag this page to another panel, **Additional Pages** or **Hidden Pages.** 4. To hide a page, you will need to drag the desired page (if available) over to the **Hidden Pages** panel. Pages in this section will not be visible on your store. # Editing a Page A simple step-by-step guide detailing how to edit a page of your online store from within your Freewebstore Control Panel. ### How do I edit a page? To edit a page: 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. Click the little **Pencil** icon next to the page you wish to edit. 4. Edit the page as you wish. 5. **Save.** # Deleting a Page A simple step-by-step walk-through detailing how to delete a page on your store from within your Freewebstore Control Panel. ### How do I delete a page? To delete a page you no longer need: 1. Login to your freewebstore control panel. 2. Go to **Manage > Pages.** 3. Click the little **Pencil** icon next to the page you wish to delete. 4. When the page has loaded, you will see a red button with the text **Delete.** Click this button. 5. You will then be prompted to enter some text in the required field in order to confirm you want to delete this page. 6. Click **Confirm.** # Add an FAQ Page A simple step-by-step walk-through detailing how to add a Frequently Asked Questions page from within your Freewebstore Control Panel. ### How do I add an FAQ page to my online store? To add an FAQ page to your store: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Pages.** 3. Click **+ Add New Page.** 4. Click **Add FAQs.** 5. Edit your FAQ page the way you like. (Click [**here**](/design/theme-editor/faq-page#edit-your-faq-page) for help editing your FAQ pages). 6. When you are happy with your FAQ page, click **Save.** # Adding a Link to a Page A step-by-step guide detailing how to add a link to a page of your free online store from within your Freewebstore Control Panel. Adding a link to your page can add a path for your customers to view other useful pages either within your free online store or to another page outside of your store. ### How do I add a Link to the text on a page? To add a link to a page: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Pages.** 3. Click on the page you wish to add a link to. 4. If you are able to add a link to this page, a text editor will appear. Highlight the text you wish to add a clickable link to. 5. Click the **Insert** at the top of the text editor. 6. Click the **Link** option in the dropdown menu. 7. A new window will appear. Here, you will need to add the URL of the page you wish to link to. You will also see the text you highlighted in the **Text to Display** field (feel free to edit this if you need to). Add a **Title** to the link, this needs to be something simple that tells the computer roughly where the link leads to. For example, you are adding a link to your YouTube channel, your title would be something along the lines of **View \[**your store name here**]'s Youtube videos.** You can also choose whether you would like the link to open in a new tab on your customer's device or use the same one. 8. Once you are happy with what you have entered, click **Save.** 9. **Save.** 10. Go and see if it works, if not, you will need to go back and make sure what you have entered is correct. ### How can I add a link to my navbar? To add a link to your navbar or to your Additional Pages section: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Pages.** 3. Click **+ Add New Page.** 4. Select the **Add Link** option. 5. You will now be faced with a page that will allow you to give the Link a name (what will display in your navbar), add the URL, and choose the **Target Window.** 6. In the **Settings** Panel to the right, you can select which section you would like to add it to. Selecting the **Navigation/Menu** will place your link in the navbar, selecting **Additional Pages** will add the link to where your additional pages are displayed on your store, selecting **Hidden pages** will hide your link until you move it to one of the previously mentioned sections. 7. When you are happy, click **Save.** # Blog A step-by-step guide detailing how to add one or more of your blogs to your store from within your Freewebstore Control Panel. Setting up a blog for your online store and adding to it often can be a great contributor to SEO value ultimately improving where you appear in your customers' search engine results. Adding blogs allows you to share ideas or thoughts with your customers. ### Creating a Blog for the first time To create a blog section to your store: 1. Login to your Freewebstore Control Panel. 2. Go to **Manage > Pages.** 3. Click **+ Add New Page.** 4. Click the **Add/Edit** button located on the **Integrated Blog** panel. 5. Click **Add New Blog.** 6. Then write your **Article**, give it a **Title,** name the **Author,** give it a **Summary.** 7. In the **Blog Settings** panel to the right of your screen, you can enable/disable **Comments** and **Share Icons.** If you do finish your Blog in one sitting, you can leave it **Unpublished** and come back to it at a later date. 8. Add an **Image** for your blog if you want one (recommended). 9. When you are happy with your blog, click **Save.** Then, to add more, simply click the pencil icon next to your blog page in the manage pages section to be taken to an overview of your existing blogs. --- [Next Page](/llms-full.txt/1)