Help by Section: General Info

General > General Info
  • What is the Basket?
  • List and Grid Views
  • Is My Store Secure?
  • Is Free Webstore really free? What's the catch?
  • My Store has been Auto-Shelved
  • Can I setup Customer/Trade Accounts on my Store?
  • How do I get Paid?
  • What is the Product Limit?
  • Can I sell Digital or Downloadable products?
  • Can I use SSL Certificates?
  • My Add to Cart button is not working
  • Lost Login Details

Help by topic

  • Getting Started
    • Introduction To Store Blog
    • Welcome to the Control Panel!
    • Getting Started
  • Google
    • General Search Engine Information
    • An Introduction to Search Engine Optimisation
    • How Do Search Engines Work?
    • What is the Title?
    • What are Keywords?
    • What is the Description?
    • Search Engine Optimisation
    • How to Link your Domain Name to a Google Mail Account
    • Google Shopping
    • An Introduction to Google Shopping
    • Getting Started with Google Shopping
    • How to Upload Products to Google Shopping
    • Google Shopping Requirements
    • Problems Uploading your Products
    • How to Find your Merchant Center Account ID
    • Upload Products using a Data Feed file
    • How to Submit your Data Feed to Google
    • How to Assign your Categories to Google Categories
    • Products Without Unique Product Identifiers
    • Disapproved or Invalid Products
    • Important Changes to Google Shopping
    • An Introduction to Google Conversion Tracking
    • How To Integrate Conversion Tracking Code into your Store
    • Google Analytics
    • An Introduction to Google Analytics
    • How To Integrate Google Analytics into your Store
    • Google Webmaster Tools
    • An Introduction to Google Webmaster Tools
    • How To Verify with Google Webmaster Tools/Merchant Center
    • What is my Sitemap URL?
  • Domain Name
    • General Domain Name Information
    • An Introduction to Domain Names
    • How To Buy a Domain Name
    • How To Link a Domain Name to your Store
    • How can I get my Free Domain Name?
    • Can I point a Domain Name to my store using Web Forwarding?
    • Store Settings: Store URL
    • Specific Registrar Instructions
    • 123-Reg.co.uk Domain Names
    • 1and1.com and 1and1.co.uk Domain Names
    • CheekyDomains.com Domain Names
    • Co.cc Domain Names
    • DomainDirect.com Domain Names
    • DomainPeople.com Domain Names
    • Enom.com Domain Names
    • Easily.co.uk Domain Names
    • EuroDNS.com Domain Names
    • EveryDNS.com Domain Names
    • FastHosts.co.uk Domain Names
    • Gandi.net Domain Names
    • Global-Freeway.com Domain Names
    • Godaddy.com Domain Names
    • MyHosting.com Domain Names
    • NetFirms.com Domain Names
    • NetworkSolutions.com Domain Names
    • One.com Domain Names
    • Register.com Domain Names
    • Register365.com Domain Names
    • Servage.net Domain Names
    • Yahoo.com Domain Names
    • Other Domain Names
    • Google Domain Names
  • Postage and Shipping
    • An Introduction to Managing Your Postage Costs
    • What are Postage Rules?
    • Use Postage Rules to Offer Alternative Shipping Methods (e.g. International Shipping)
    • How to Offer Free Shipping
    • How to Offer Local Collection
    • General Tips on Postage Rules
    • What Other Methods can I use to Calculate Postage Costs?
    • Postage Rules - The Basics
    • How to Rename a Band
    • How to Restrict Postage Rules by Country/State
  • Orders, Payments and Customers
    • Managing your Orders
    • An Introduction to View Orders
    • How to View the Details of an Order
    • An Introduction to Coupons & Vouchers
    • Close Order
    • Delete Order
    • Re-Open Order
    • Send Dispatch Email
    • I received an Order but can't see it in the Control Panel
    • How to Customise your Order Notification Emails
    • An Introduction to Order Notification Settings
    • An Introduction to Dispatch Email Settings
    • How to Customise your Dispatch Emails
    • An Introduction to Exporting Orders
    • Order Status Information
    • Import Coupon Codes
    • Checkout / Payment Processors
    • An Introduction to Checkouts
    • How To Enable PayPal as a Payment Method
    • How To Enable WorldPay as a Payment Method
    • How To Enable Nochex as a Payment Method
    • How To Enable Pay By Cheque/Other
    • Let your Customers Pay without a PayPal Account
    • The Integration of Additional Payment Processors
    • How To Enable SagePay as a Payment Method
    • How To Enable eWay as a Payment Method
    • How To Enable Authorize.net as a Payment Method
    • Basket Settings: Address Options
    • Basket Settings: Customer Accounts
    • Basket Settings: Required Fields
    • Basket Settings: Postage/Tax Estimator
    • Basket Settings: Minimum Order Value
    • Basket Settings: Terms and Conditions Acceptance
    • How To Enable Skrill (formally MoneyBookers) as a Payment Method
    • Basket Settings: Where Did You Hear About Us
    • How to Set PayPal Return URLs
    • How To Enable Stripe as a Payment Method
    • Customers
    • An Introduction to Customers
    • How to Sort the Customers shown in the List
    • How to View Orders from Previous Customers
    • How to Export your Customer List
    • How to Enable/Disable Customer Accounts
    • How to Customise your Password Reminder Emails
    • Exporting your Customers
    • Invoices
    • An Introduction to Invoice Settings
    • How to Customise your Invoices
    • Invoice Settings: The Layout Tab
    • How to Preview and Save your Invoice
    • What is the Invoice Footer Message?
    • Do I Need to Enter a Registered Company Number?
    • Do I Need to Enter a VAT Number?
    • Preview Invoice
    • Create PDF Invoice
    • Create Word Invoice
    • Invoice Settings: The Details Tab
    • Invoice Settings: The Translate Tab
    • Invoice Settings: The Preview Tab
    • Accounting
    • An Introduction to Accounting
    • What is KashFlow?
    • How to Integrate your Store with KashFlow
  • Design
    • General Design Information
    • An Introduction to Design > Customise Design
    • An Introduction to Switching Design
    • How to Switch Design
    • An Introduction to Design > Translate
    • Design Settings: Featured Products
    • Price Settings: Price Display Options
    • Design Settings: Browsing Options
    • Design Settings: Contact Page
    • Colours
    • An Introduction to Customising Colours
    • What is the Theme Creator and How does it work?
    • What are My Saved Themes and How can I use them?
    • Logo
    • An Introduction to Customising your Logo
    • How to Create a Logo
    • How to Upload a Logo
    • Useful Logo Creation Tools
    • Header
    • An Introduction to Customising your Header Graphic
    • How to Upload a Header
    • An Introduction to Generating a Slideshow
    • Banners
    • How to add a Pinterest Widget to your store
    • An Introduction to Adding Banners
    • How to Add Banners/Google AdSense to your Store
    • Facebook Social Plugins
    • Twitter Share Widget
    • Google +1 Button
    • Twitter Tweet Button
    • Background Image
    • An Introduction to Customising the Background Image
    • What is the Repeat Setting?
    • What is the Position Setting?
    • What is the Attachment Setting?
    • What is the Colour Setting?
    • Favicon
    • How to Upload a Favicon
    • Favicon Requirements
    • Font
    • An Introduction to Customising your Font
    • How to Select a Font
  • Products
    • General Product Information
    • An Introduction to Manage > Products
    • What Information is shown in the Product List?
    • What does the Information in the Product List mean?
    • How to Filter the Product List
    • How to Edit an Existing Product
    • How to Add a New Product
    • How to Select an Existing Product
    • How to Delete Existing Products
    • Customer Reviews Status
    • Stock Settings: Stock Options
    • Price Settings: Tax Options
    • An Introduction to Customer Reviews
    • How to Copy an Existing Product
    • How to Add a Product to Multiple Categories
    • What is the Product Rating?
    • How the Product Rating is Calculated
    • Custom URLs
    • How to Add your Products to Facebook
    • Editing Products
    • An Introduction to Editing Products
    • The Basic Details Panel
    • The Price Details Panel
    • The Description Panel
    • The Images Panel
    • The Product Options Panel
    • The Related Products Panel
    • The Advanced Details Panel
    • The Settings Panel
    • The Postage Panel
    • The Customer Reviews Panel
    • The Search Engine Optimisation Panel
    • The Bulk Buying Panel
    • Importing / Exporting Products
    • Import Products Getting Started Guide
    • How to Setup a Spreadsheet for Importing Products
    • How to Save a Spreadsheet as a CSV file
    • How to Import a CSV file
    • How to Map the Columns in a CSV file
    • How to Merge Imported Products with Existing Data
    • An Introduction to Exporting Products
    • How to Set the Data that will be Exported
    • What Data can be Imported?
    • An Introduction to Product Feeds
    • Importing - FAQ
    • Product Options
    • An Introduction to Product Options
    • What are Required Product Options?
    • What does Linked Products mean?
    • How to Delete a Product Option
    • How to Edit a Product Option
    • How to Edit the Stock Levels of a Product Option
    • Brands, Suppliers and Checkout Forms
    • An Introduction to Managing Your Brands
    • How to Add a Brand
    • How to Delete a Brand
    • How to Rename a Brand
    • How to View All Products associated with a Brand
    • An Introduction to Managing Your Checkout Forms
    • How to Add a Checkout Form
  • Categories
    • An Introduction to Managing Your Categories
    • Show/Hide Categories
    • How to Select a Category
    • How to Add a Category
    • How to Delete a Category
    • How to Rearrange Categories
    • How to Rename a Category
    • How to Edit the Description of a Category
    • How to Change or Remove the Category Image
    • How to Turn a Parent Category into a Sub-Category
    • How to Turn a Sub-Category into a Parent Category
  • Pages
    • An Introduction to Managing Your Pages
    • How to Add a New Page
    • What is the Main Navigation?
    • What Happens to Links that are Not Part of the Main Navigation?
    • How to Change the Main Navigation Links
    • What is a Hidden Page?
    • How to Set a Page as Hidden
    • How to Edit the Content of a Page
    • How to Delete a Page
    • How to Change the Display Order of your Pages
    • Why can I not Edit a Page?
    • Why can't I Delete a Page?
    • How to Rename a Page
    • How to Create a Link
    • How to Add a YouTube Video
    • How to Add Flash Animation
    • Can I add a Custom Form to my Store?
    • The Special Offers Page
    • How to Translate the Navigation on my Store (e.g.
    • Add an Image Gallery or Slideshow to your Store
    • HTML Tags and CSS Styling
    • Add a Nivo Slider Image Slideshow to your Store
  • Images
    • An Introduction to Managing Your Images
    • How to Add/Upload an Image
    • How to Select an Image
    • How to Delete an Image
    • Design Settings: Image Graphics
    • Import Images
    • How to Create a Zip File
  • Stock
    • An Introduction to Managing Your Stock
    • What Information is shown in the Stock List?
    • What does the Information in the Stock List mean?
    • How to Filter the Stock List
    • How To Update Your Stock Levels
    • How to View a Product Stock Audit
    • How to View Recent Stock Changes
    • Stock Settings: Stock Management Status
    • How to Edit the Stock Levels of a Product Option
  • Miscellaneous
    • Account Settings
    • My Account
    • How to Change your Login Details
    • How to Update your Contact Information
    • Store Settings: Store Status
    • How to Close your Store
    • How to Upgrade your Subscription Package
    • How to Update your Subscription Payment Method
    • How to View Invoices for your Previous Subscription Payments
    • The Account Info Panel
    • Store Settings: Currency
    • Store Settings: Store Name
    • Lost Login Details
    • Basket Settings: Localisation
    • Store Settings: Weight Units
    • Price Settings: VAT Status
    • Store Settings: Date Format
    • Store Statistics
    • An Introduction to Store Statistics
    • Visitor Statistics
    • Product Statistics
    • Search Engine Hits
    • The Messages Section
    • An Introduction to Messages
    • How to View Message Details
    • How to Mark a Message as Read
    • How to Mark a Message as Unread
    • Did You Know?
    • Multiple Categories
    • Additional Categories
    • Panel Help Links
    • Related Products
    • Featured Products
    • Bulk Discounts
    • Renaming Bands
    • Free Shipping
    • Unlimited Maximum Postage
    • Postage Name Tips
    • Forced Options
    • Product Options
    • Option Costs
    • What is Twitter ?
    • Customer Support
    • What is a Support Ticket?
    • What are Open Tickets?
    • What are Closed Tickets?
    • How to Open a New Ticket
    • How to View the Details of a Ticket
    • How to Reply to a Ticket
    • How to Close a Ticket
    • How to Re-Open a Ticket
    • General Questions
    • What is a Help Link?
    • Recent Updates
    • What is the Basket?
    • List and Grid Views
    • Is My Store Secure?
    • Is Free Webstore really free? What's the catch?
    • My Store has been Auto-Shelved
    • Can I setup Customer/Trade Accounts on my Store?
    • How do I get Paid?
    • What is the Product Limit?
    • Do Customers receive an Order Confirmation Email?
    • Can I sell Digital or Downloadable products?
    • Can I use SSL Certificates?
    • My Add to Cart button is not working
    • What are Product Slots?
    • The Notifications Panel
    • How to Update your Facebook Status
    • How to Send a Tweet to Twitter
    • How to change the icon for the Facebook App

Help by section

  • Manage
    • Brands
    • Categories
    • Checkout Forms
    • Edit Product
    • Images
    • My Account
    • Pages
    • Postage
    • Product Options
    • Products
    • Stock
    • Twitter
  • Design
    • Background Image
    • Banners
    • Colours
    • Design Settings
    • Favicon
    • Font
    • Header
    • Logo
    • Switch Design
    • Translate
  • Ecommerce
    • Accounting
    • Checkouts
    • View Customers
    • View Orders
  • Marketing
    • Coupons & Vouchers
    • Customer Reviews
    • Domain Name
    • Facebook
    • Google Analytics
    • Google Shopping
    • Product Feeds
    • Search Engine Optimisation
    • Store Statistics
    • Twitter
    • Webmaster Tools
  • Import Export
    • Export Orders
    • Export Products
    • Import Coupons
    • Import Images
    • Import Products
  • My Account
    • My Account
  • Messages
    • Messages
  • Support
    • Support
  • Home Page
    • Home Page
  • General
    • General Info
  • Settings
    • Basket Settings
    • Design Settings
    • Dispatch Email Settings
    • Invoice Settings
    • Order Notification Settings
    • Price Settings
    • Stock Settings
    • Store Settings
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