Loyalty Points
A step-by-step guide on how to use our Loyalty Point system from within our Control Panel. Customers must be activated in your control panel to enable Loyalty Points.
Loyalty Points are available on all of our paid plans. However, the ability to amend customer’s points is reserved solely for users on our Pro & Ridge plans.
What are Loyalty Points?
Loyalty Points allow your customers to earn points for their interactions with your website. Every time they make a purchase, sign up for your Newsletter, write a Review, and more, they'll accumulate points that can be redeemed for a variety of rewards such as Free Shipping and Money off! This creates an incentive for customers to return to your site, thereby increasing their overall earnings and strengthening brand loyalty.
How do I enable Loyalty Points on my website?
Login to your Freewebstore Control Panel.
Go to Marketing > Loyalty Points.
Click the Disabled button in the top right of the panel to enable Loyalty Points.
Once you have activated Loyalty Points, you can choose a name for your Loyalty Scheme and a name for your points, which will be displayed on your website.
How do I add ways to earn?
Click Add New Way To Earn in the Ways to Earn section.
Once the pop-up appears on your screen, click on the option you desire.
Enter the number of Loyalty Points the customer will earn when they complete the action you have selected.
Click "Add".
How do I add ways to redeem?
Click Add New Way To Redeem in the Ways to Redeem section.
Once the pop-up appears on your screen, click on the option you desire.
Enter the points needed for the redeem option and its value, if applicable.
Click Add.
How can I customise my Loyalty Points?
At the bottom of the Loyalty Point page, you can customise the colouration to match your site’s colours. You can also choose to display the Footer Banner, informing users on how to earn your Loyalty Points.
How can I see the Loyalty Points of my customers?
Login to your Freewebstore Control Panel.
Go to Orders > Customers,
Click View on the customer you wish to manage.
Go to the Loyalty Points tab
How do I amend the number of loyalty points my customers have?
Login to your Freewebstore Control Panel.
Go to Orders > Customers,
Click View on the customer you wish to manage.
Go to Orders > Customers.
Go to the Loyalty Points tab.
Click "Add/Remove"
Enter how many points you wish to add or remove from the customer and the message to go with it.
Click Apply
Last updated