Dispatch Emails

A step-by-step guide detailing how to enable and manage dispatch emails and their contents from within your Freewebstore Control Panel.

Dispatch emails are an email that lets your customers know that their order is on the way. It is also an opportunity to tell your customers anything new. For example, you may wish to tell them that you have special offers at the moment or that are coming in the future. You may also want to give them a discount code to use on your store in the future, giving your customers a reason to return. The possibilities are endless.

What is a Dispatch Email

A dispatch email is a type of email that is sent once you have shipped your customer's order. It lets your customer know that their order is on its way.

How to Enable Dispatch Emails

Dispatch emails don't need to be enabled. Instead, you manually send the email within your control panel.

How to Edit Dispatch Emails

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Dispatch Emails.

3. Edit your dispatch emails:

   • Subject

   • Email Content

   • Additional Recipients

4. Click Save.

How to Send a Dispatch Email

When you have packed your customer's order and are ready to send it to them, you can send the customer the dispatch email.

Single Order

1. Log into your Freewebstore Control Panel.

2. Go to Orders > List All Orders.

3. Click View for the order.

4. In the Actions panel, click Send Dispatch Email.

5. A pop-up will appear, proof-read the content of the email.

6. Click Send Email.

Multiple Orders

1. Log into your Freewebstore Control Panel.

2. Go to Orders > List All Orders.

3. Click (check) the checkbox to the left of each order that you want to send a dispatch email for.

4. Once you have selected at least one order, click Options (this will appear at the top of your order list.

5. Click Send Dispatch Email.

6. A pop-up will appear, proof-read the content of the email.

7. Click Send X Emails.

How to Add Dynamic Content into your Dispatch Emails

Firstly, dynamic content is content that is gathered from the order system. For example, if you want to include the customer's name in the Notification Email, you would enter [CUSTOMER_NAME]. When we automatically send the email, we'll look for tags like this and swap in the correct data.

Tag	Data
[CUSTOMER_NAME]	The name of the customer.
[CUSTOMER_EMAIL]	The email address used by the customer.
[CUSTOMER_FIRSTNAME]	The first name of the customer.
[CUSTOMER_LASTNAME]	The last name of the customer.
[STORE_NAME]	The name of your store as set in the Settings section of your control panel.
[STORE_URL]	The website address of your store. e.g. your domain name.
[ORDER_NUMBER]	The order number. E.g. 1065
[ORDER_DATE]	The date the order was placed.
[ORDER_TOTAL]	The full cost of the order, including tax and discounts.
[PAYMENT_METHOD]	The payment method the order was placed using. E.g. PayPal, Stripe, Worldpay.
[CUSTOMER_DELIVERY_ADDRESS]	The address the order is going to.
[TRACKING_CODE]	The tracking code (if applicable) for the order.

How to Reset your Dispatch Email

If you make a mistake you can reset your dispatch email back to the original text we provide.

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Dispatch Emails.

3. Look for and click the red Reset to Default Text.

4. Click Save.