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FAQ Page

A step-by-step guide detailing how to add a Frequently Asked Questions Page to your free online store from within your Freewebstore Control Panel.
You might find that your customers are asking you the same question over and over and over again. These questions could be compiled together along with the answers to your questions on an FAQ page on your online store.

Create a FAQ Page on your Freewebstore

  1. 1.
    Log into your Freewebstore account.
  2. 2.
    Go to Design > Theme Editor
  3. 3.
    In the Theme Editor menu, select Add > Page
  4. 4.
    Select FAQs
  5. 5.
    Choose from a selection of templates provided to you by freewebstore.

Edit your FAQ Page

  1. 1.
    Go to Design > Theme Editor
  2. 2.
    Select FAQs from the Page Selector drop-down menu at the top of the screen. FAQs will only appear if you have already created an FAQ page.
  3. 3.
    The FAQ page should then appear in the main window.
  4. 4.
    Hover over the page content.
  5. 5.
    Click Edit
  6. 6.
    A menu will appear on the left-hand side.

Edit the Format of your FAQ Page

  1. 1.
    Go to the FAQ Edit menu as discussed in Edit Your FAQ Page
  2. 2.
    On the Edit Page section, click the FAQ Settings Button.

Edit the Format of your Group Title

  1. 1.
    Go to the FAQ Settings section discussed in Edit the Format of Your FAQ Page​
  2. 2.
    Select the font weight, size and color you wish to use for your Group Title.

Edit the Format of your Group Summary

  1. 1.
    In the FAQ Settings section as discussed in Edit the Format of Your FAQ Page​
  2. 2.
    Select the font size and color you wish to use for your Group Summary.

Edit the Format of your FAQ Questions

  1. 1.
    In the FAQ Settings section as discussed in Edit the Format of Your FAQ Page​
  2. 2.
    Go to FAQ Questions
  3. 3.
    Select the font size and color you wish to use for your FAQ Questions.
  4. 4.
    Click Save

Edit the Format of your FAQ Answers

  1. 1.
    In the FAQ Settings section as discussed in Edit the Format of Your FAQ Page​
  2. 2.
    Scroll down to FAQ Answers
  3. 3.
    Select the font size and color you wish to use for your FAQ Answers.
  4. 4.
    Click Save

Choose a Different Template for your FAQ Page

  1. 1.
    In the FAQ Settings section as discussed in Edit the Format of Your FAQ Page​
  2. 2.
    Scroll down to FAQ Template
  3. 3.
    Click Change
  4. 4.
    Choose from the template options
  5. 5.
    Click Select Template
  6. 6.
    Click Save

Add Content to your FAQ Page

Content on your FAQ Page may be organized into groups. For example, you may wish to organize your FAQ page into sections about Returns, Payment and Delivery. To do this, create a Group for each subject.
You must have at least one Group on your FAQ Page. However, you may remove the content of the Group Title or Group Summary if you do not wish to display this content on your page.

Edit a Group Title on your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    In the Group Title section, replace the default text with the name of your Group Title.

Edit a Group Summary on your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    In the Group Summary section, replace the default text with a short paragraph explaining this section.
  4. 4.
    Click Save

Add a Group to your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    Click the "Add Group" button which appears below your FAQs.
  4. 4.
    Click Save

Add a Question to your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    Click the "Add Question" button which appears below your FAQs.
  4. 4.
    Click Save

Delete a Group Title from your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    In the Group Title section, delete the text.
  4. 4.
    Click Save

Delete a Group Summary from your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to Your FAQs
  3. 3.
    In the Group Summary section, delete the text.
  4. 4.
    Click Save

Delete your FAQ Page

  1. 1.
    In the FAQ Edit Page section as discussed in Edit Your FAQ Page​
  2. 2.
    Scroll down to the bottom
  3. 3.
    Click Delete Page
  4. 4.
    Type in the required content into a text input box
  5. 5.
    Click Confirm Delete
Content cannot be recovered after you click Confirm Delete
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Last modified 1yr ago