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        • How do I close my store?
        • Can my staff have login details for my store?
        • How do you get a professional email address that matches my store name?
        • How do I make sure my customers spend over a certain amount on my store?
        • How can I set a customer order limit on product items?
        • What is the App Center?
        • How do add a PDF file to the page content?
        • How do I change the email displayed on the cart saver email?
        • How do I turn off Customer Reviews?
        • How do I view how many views my blog has had?
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      • Products
        • How do I copy an existing Product?
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        • How do I edit the stock for my product options?
        • How do I choose which products appear in the Featured Section?
        • How do I ask a customer to leave information so I can customize their product?
        • How do I add digital products?
        • Are you integrated with any drop shipping services?
      • Domain FAQs
        • How do I connect an existing domain?
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        • How often do I need to pay for my Domain?
        • How do I transfer a domain away from Freewebstore?
      • Payment Gateways
        • I am not eligible for Advanced Card Payments, can I still use PayPal?
        • How do I change the PayPal account attached to my store?
        • How do I setup Cash on Delivery?
        • How do I set up Cash on Delivery Payment?
      • Pages
        • How do I hide a page?
        • How do I add a link to a page?
      • Shipping
        • How do I limit my shipping rules so I only ship to my region?
      • Settings
        • How do I turn on/off the Terms and Conditions checkbox on the checkout page?
        • How do I publish my store?
        • How do I set up tax?
        • How do I include the tax in the price of my products?
      • Notification Emails
        • How do I edit my notification emails?
        • How can I change the email address notification emails are sent to?
      • Images
        • How do I make my images small in size?
      • Theme Editor FAQs
        • How do I translate my store?
        • Can I save my Theme?
      • Errors
        • "Error: The transaction was refused. Verify the transaction and try the request again."
        • Google: "Blocked by ROBOTS.TXT"
      • Browser Support
        • Brave Browser
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On this page
  • Create a FAQ Page on your Freewebstore
  • Edit your FAQ Page
  • Edit the Format of your FAQ Page
  • Edit the Format of your Group Title
  • Edit the Format of your Group Summary
  • Edit the Format of your FAQ Questions
  • Edit the Format of your FAQ Answers
  • Choose a Different Template for your FAQ Page
  • Add Content to your FAQ Page
  • Edit a Group Title on your FAQ Page
  • Edit a Group Summary on your FAQ Page
  • Add a Group to your FAQ Page
  • Add a Question to your FAQ Page
  • Delete a Group Title from your FAQ Page
  • Delete a Group Summary from your FAQ Page
  • Delete your FAQ Page

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  1. Design
  2. Theme Editor

FAQ Page

A step-by-step guide detailing how to add a Frequently Asked Questions Page to your free online store from within your Freewebstore Control Panel.

You might find that your customers are asking you the same question over and over and over again. These questions could be compiled together along with the answers to your questions on an FAQ page on your online store.

Create a FAQ Page on your Freewebstore

  1. Log into your Freewebstore account.

  2. Go to Design > Theme Editor

  3. In the Theme Editor menu, select Add > Page

  4. Select FAQs

  5. Choose from a selection of templates provided to you by freewebstore.

Edit your FAQ Page

  1. Go to Design > Theme Editor

  2. Select FAQs from the Page Selector drop-down menu at the top of the screen. FAQs will only appear if you have already created an FAQ page.

  3. The FAQ page should then appear in the main window.

  4. Hover over the page content.

  5. Click Edit

  6. A menu will appear on the left-hand side.

Edit the Format of your FAQ Page

  1. On the Edit Page section, click the FAQ Settings Button.

Edit the Format of your Group Title

  1. Select the font weight, size and color you wish to use for your Group Title.

Edit the Format of your Group Summary

  1. Select the font size and color you wish to use for your Group Summary.

Edit the Format of your FAQ Questions

  1. Go to FAQ Questions

  2. Select the font size and color you wish to use for your FAQ Questions.

  3. Click Save

Edit the Format of your FAQ Answers

  1. Scroll down to FAQ Answers

  2. Select the font size and color you wish to use for your FAQ Answers.

  3. Click Save

Choose a Different Template for your FAQ Page

  1. Scroll down to FAQ Template

  2. Click Change

  3. Choose from the template options

  4. Click Select Template

  5. Click Save

Add Content to your FAQ Page

Content on your FAQ Page may be organized into groups. For example, you may wish to organize your FAQ page into sections about Returns, Payment and Delivery. To do this, create a Group for each subject.

You must have at least one Group on your FAQ Page. However, you may remove the content of the Group Title or Group Summary if you do not wish to display this content on your page.

Edit a Group Title on your FAQ Page

  1. Scroll down to Your FAQs

  2. In the Group Title section, replace the default text with the name of your Group Title.

Edit a Group Summary on your FAQ Page

  1. Scroll down to Your FAQs

  2. In the Group Summary section, replace the default text with a short paragraph explaining this section.

  3. Click Save

Add a Group to your FAQ Page

  1. Scroll down to Your FAQs

  2. Click the "Add Group" button which appears below your FAQs.

  3. Click Save

Add a Question to your FAQ Page

  1. Scroll down to Your FAQs

  2. Click the "Add Question" button which appears below your FAQs.

  3. Click Save

Delete a Group Title from your FAQ Page

  1. Scroll down to Your FAQs

  2. In the Group Title section, delete the text.

  3. Click Save

Delete a Group Summary from your FAQ Page

  1. Scroll down to Your FAQs

  2. In the Group Summary section, delete the text.

  3. Click Save

Delete your FAQ Page

  1. Scroll down to the bottom

  2. Click Delete Page

  3. Type in the required content into a text input box

  4. Click Confirm Delete

Content cannot be recovered after you click Confirm Delete

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Last updated 3 years ago

Was this helpful?

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Edit Your FAQ Page
Edit the Format of Your FAQ Page
Edit the Format of Your FAQ Page
Edit the Format of Your FAQ Page
Edit the Format of Your FAQ Page
Edit the Format of Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page
Edit Your FAQ Page