> For the complete documentation index, see [llms.txt](https://help.freewebstore.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.freewebstore.com/my-account/billing/account-restricted.md).

# Account Restricted

If you happen to come across the page below, it probably means that you are behind on your payments for your subscription.

![](/files/CEMIEnoSLsExR5FPLCMD)

The only way to resolve this and regain access to your control panel, you will need to settle up the outstanding balance on your freewebstore account.

### I have already paid the outstanding amount and I still see this page, what do I do?

If you still see this page after settling the outstanding balance on your account, use the **Contact Support** text box located in the middle of your screen to enter your message and send us a message by clicking **Contact Support**.

### I no longer want to use freewebstore, what should I do?

If you no longer have any need for your store and you would like to close your store, simply click the **Close Store** button at the bottom of the page.

{% hint style="danger" %}
**Please Note:** Deleting your store is **final** and cannot be undone. Once you delete your store, it cannot be recovered and it will be gone forever.
{% endhint %}