Notification Emails

A step-by-step guide on how to enable and manage order notification emails from within Freewebstore your Freewebstore Control Panel.

What is a Notification Email

A notification email is an email automatically sent to your customer once they have placed an order on your store. The content of these emails can be edited by heading over to the Orders > Notification section of your Freewebstore Control Panel.

Below, you will see a number of guides on how to carry out actions that are available on this page.

How to Enable Notification Emails

To enable your Notification emails:

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Notification Emails.

3. In the Notification Status panel, click (check) On.

4. Click Save.

When your customers purchase from your store, they will then receive a notification email from your store notifying them that the sale was successful. It will also have an invoice attached if you have chosen to automatically attach the invoices explained below.

How to Edit Notification Emails

To edit your notification emails:

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Notification Emails.

3. Click (check) Customize Email Text.

4. You can then edit your Email Subject and Email Content.

5. Click Save.

Don't forget to use the tags at the bottom of the email content. Tags allow you to automatically enter data that is specific to the order directly into the email, such as Customer Name or Order Date. Simply select the place in the textbox you want the tag to be added and click the tag below.

How to Attach an Invoice to Notification Emails

To automatically attach the relevant invoice to the notification email:

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Notification Emails.

3. Click (check) Attach Invoice to Email.

4. Click Save.

When your customer receives a notification email from your freewebstore, they will also find the relevant invoice attached.

How to Send Notification Emails to Yourself or Others

If you would like to send the notification email to yourself or others so that you can have a copy, do the following:

1. Log into your Freewebstore Control Panel.

2. Go to Orders > Notification Emails.

3. Scroll down to the Additional Recipients section.

4. Enter the email address of the additional recipient.

5. Click Add. (the Add button will only be clickable when a valid email address is entered).

6. Click Save.

Now, every time that a customer places an order successfully, any additional recipients you have entered will also receive the same notification email along with any extra files attached to it.

How to Add Dynamic Content into your Notification Email

Firstly, dynamic content is content that is gathered from the order system. For example, if you want to include the customer's name in the Notification Email, you would enter [CUSTOMER_NAME]. When we automatically send the email, we'll look for tags like this and swap in the correct data.

Tag	Data
[CUSTOMER_NAME]	The name of the customer.
[CUSTOMER_FIRSTNAME]	The first name entered by the customer during checkout.
[CUSTOMER_LASTNAME]	The last name entered by the customer during checkout.
[CUSTOMER_EMAIL]	The email address entered by the customer during checkout.
[CUSTOMER_NAME_DELIVERY]	The name stated on the Delivery Address entered by the customer during checkout.
[CUSTOMER_DELIVERY_ADDRESS]	The delivery address entered by the customer during checkout.
[CUSTOMER_DELIVERY_ADDRESS_PAYPAL]	The customer's registered Paypal address. Use for PayPal Seller Protection Scheme
[CUSTOMER_BILLING_ADDRESS]	The billing address entered by the customer during checkout.
[ORDER_DATE]	The date of the order.
[ORDER_NUMBER]	The order number (id).
[ORDER_REFERENCE]	The internal order reference number
[ORDER_TOTAL]	The total value of the order in your default store currency.
[PAYMENT_METHOD]	The method used to pay for the order, such as PayPal.
[STORE_EMAIL]	The contact email address associated with your store.
[STORE_NAME]	The name of your store as set in the Settings.
[STORE_URL]	The website address of your store.#
[STORE_TELEPHONE]	The contact telephone number associated with your store.