Notification Emails
How to enable and manage order notification emails on Freewebstore

What is a Notification Email

A notification email is an email automatically sent to your customer once they have placed an order on your store.

How to Enable Notification Emails

  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Orders > Notification Emails.
  3. 3.
    In the Notification Status panel, click (check) On.
  4. 4.
    Click Save.

How to Edit Notification Emails

  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Orders > Notification Emails.
  3. 3.
    Click (check) Customize Email Text.
  4. 4.
    You can then edit your Email Subject and Email Content.
  5. 5.
    Click Save.

How to Attach an Invoice to Notification Emails

  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Orders > Notification Emails.
  3. 3.
    Click (check) Attach Invoice to Email.
  4. 4.
    Click Save.

How to Send a Notification Email

When your customers make an order we'll automatically send a notification email on their behalf so you don't need to action anything yourself
😄

How to Send Notification Emails to Yourself or Others

If you would like to send the notification email to yourself or others so that you can have a copy, do the following:
  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Orders > Notification Emails.
  3. 3.
    Scroll down to the Additional Recipients section.
  4. 4.
    Enter an email address.
  5. 5.
    Click Add. (the Add button will only be clickable when a valid email address is entered).
  6. 6.
    Click Save.
  7. 7.

How to Add Dynamic Content into your Notification Email

Firstly, dynamic content is content that is gathered from the order system. For example, if you want to include the customer's name in the Notification Email, you would enter [CUSTOMER_NAME]. When we automatically send the email, we'll look for tags like this and swap in the correct data.
Tag
Data
[CUSTOMER_NAME]
The name of the customer.
[CUSTOMER_FIRSTNAME]
The first name entered by the customer during checkout.
[CUSTOMER_LASTNAME]
The last name entered by the customer during checkout.
[CUSTOMER_EMAIL]
The email address entered by the customer during checkout.
[CUSTOMER_NAME_DELIVERY]
The name stated on the Delivery Address entered by the customer during checkout.
[CUSTOMER_DELIVERY_ADDRESS]
The delivery address entered by the customer during checkout.
[CUSTOMER_DELIVERY_ADDRESS_PAYPAL]
The customer's registered Paypal address. Use for PayPal Seller Protection Scheme
[CUSTOMER_BILLING_ADDRESS]
The billing address entered by the customer during checkout.
[ORDER_DATE]
The date of the order.
[ORDER_NUMBER]
The order number (id).
[ORDER_REFERENCE]
The internal order reference number
[ORDER_TOTAL]
The total value of the order in your default store currency.
[PAYMENT_METHOD]
The method used to pay for the order, such as PayPal.
[STORE_EMAIL]
The contact email address associated with your store.
[STORE_NAME]
The name of your store as set in the Settings.
[STORE_URL]
The website address of your store.#
[STORE_TELEPHONE]
The contact telephone number associated with your store.
Last modified 16d ago