Cancel an Order

A step-by-step guide with explanations detailing how to cancel an order made by a customer from within your freewebstore control panel.

There are multiple reasons you might need to cancel an order and it's easier than you think. When you cancel an order, a number of things happen:

  • We'll automatically email the customer notifying them that their order has been canceled and that their payment will be refunded if they have paid.

  • Stock changes will be reversed.

  • The order status will change to "Canceled".

  • Order will no longer be actionable.

  • Order will no longer be visible.

  • If you have been charged a processing fee for the order or cart saver, this will be refunded to your account.

How do I cancel an order?

To cancel an order:

  1. Log in to your control panel.

  2. Go to the order you wish to cancel by going to the Orders > List All Orders page.

  3. Select View on the order you wish to cancel.

  4. When the order page loads, on the right of your screen you will notice a panel labeled Actions. Locate and select the Cancel Order option.

  5. A pop-up will appear outlining what will happen when you cancel the order (as seen above). If you are happy to cancel the order at this point, click Cancel Order.

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