Cancel an Order

A step-by-step guide with explanations detailing how to cancel an order made by a customer from within your freewebstore control panel.

There are multiple reasons you might need to cancel an order and it's easier than you think. When you cancel an order, a number of things happen:

• We'll automatically email the customer notifying them that their order has been canceled and that their payment will be refunded if they have paid.

• Stock changes will be reversed.

• The order status will change to "Canceled".

• Order will no longer be actionable.

• Order will no longer be visible.

• If you have been charged a processing fee for the order or cart saver, this will be refunded to your account.

How do I cancel an order?

To cancel an order:

1. Log in to your control panel.

2. Go to the order you wish to cancel by going to the Orders > List All Orders page.

3. Select View on the order you wish to cancel.

4. When the order page loads, on the right of your screen you will notice a panel labeled Actions. Locate and select the Cancel Order option.

5. A pop-up will appear outlining what will happen when you cancel the order (as seen above). If you are happy to cancel the order at this point, click Cancel Order.