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Cancel an Order

A step-by-step guide with explanations detailing how to cancel an order made by a customer from within your freewebstore control panel.
There are multiple reasons you might need to cancel an order and it's easier than you think. When you cancel an order, a number of things happen:
  • We'll automatically email the customer notifying them that their order has been canceled and that their payment will be refunded if they have paid.
  • Stock changes will be reversed.
  • The order status will change to "Canceled".
  • Order will no longer be actionable.
  • Order will no longer be visible.
  • If you have been charged a processing fee for the order or cart saver, this will be refunded to your account.

How do I cancel an order?

To cancel an order:
  1. 1.
    Log in to your control panel.
  2. 2.
    Go to the order you wish to cancel by going to the Orders > List All Orders page.
  3. 3.
    Select View on the order you wish to cancel.
  4. 4.
    When the order page loads, on the right of your screen you will notice a panel labeled Actions. Locate and select the Cancel Order option.
  5. 5.
    A pop-up will appear outlining what will happen when you cancel the order (as seen above). If you are happy to cancel the order at this point, click Cancel Order.