Freewebstore Help
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      • How do I pay for my shipping Labels
      • How do I find the nearest shops where I can drop my packages off?
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          • How Do I Add Images for my Options?
          • How do I Manage the Stock for my Options?
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        • Export Stock Levels to CSV
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        • What data can I import?
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      • Brands
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    • Pages
      • What is the Navigation/Menu
      • Change the Display Order of Pages
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      • Upload an Image
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    • Shipping
      • Shipping Terms and Phrases
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      • Specify a Shipping Region
        • Shipping Regions US
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      • Add a Tracking Code
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      • Editing my Shipping Rules
  • Design
    • Theme Editor
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  • Marketing
    • Marketing Overview
    • Domains
      • Connecting a Domain Name
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      • Editing the Registered Address for my Domain
      • Assigning a Primary Domain
      • Connecting a domain name with DNS records
    • Page
    • SEO
      • How do I set up SEO for my Store?
      • How do I set up SEO for my products?
      • How do I edit the URL of my product
      • How do I set up SEO for my categories?
      • Image SEO
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      • Cart Saver
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        • How do I map categories for Google Shopping?
        • My categories are ineligible for Google Shopping, what can I do?
      • Webmaster tools
      • Blocked by robots.txt
      • Gsuite
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      • Google Site Verification
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    • Meta Tags
    • Discount Codes
      • Basic Details
      • Offer Details
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      • Advanced Details
      • Distributing my Discount Codes
      • Import Discount Codes
      • Discount Code Reports
    • Promotions
      • Promotions Overview
      • Adding a Promotion
        • Money Off Order
        • Money Off Item
        • Cheapest Free
        • Buy X for $
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      • Deleting a Promotion
      • FAQs
        • How do I remove Brands, Categories, Suppliers or Product Groups from my promotions?
    • Newsletter
      • Enable/Disable Newsletter Feature
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    • Statistics
      • Overview
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  • Settings
    • Settings Overview
    • Changing your Store Name
    • Publishing my Store
    • Setting the Default Currency
    • Editing the Default Tax
    • Setting Product prices to Include/Exclude Tax
    • Set the Default Weight Units up for your Store
    • Changing the Character Set
  • My Account
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  • Useful links and Pages
    • Freewebstore API
    • Contact our Support Team
    • FAQs
      • General
        • 2-Factor Authentication
        • Is Freewebstore really Free?
        • How long does it take for the support team to reply?
        • How do I cancel my subscription?
        • How do I close my store?
        • Can my staff have login details for my store?
        • How do you get a professional email address that matches my store name?
        • How do I make sure my customers spend over a certain amount on my store?
        • How can I set a customer order limit on product items?
        • What is the App Center?
        • How do add a PDF file to the page content?
        • How do I change the email displayed on the cart saver email?
        • How do I turn off Customer Reviews?
        • How do I view how many views my blog has had?
      • Orders
        • How do I close/Re-open an Order?
        • How do I refund an order?
        • How do I download multiple invoices at the same time?
      • Products
        • How do I copy an existing Product?
        • How do I restore a product I deleted?
        • How do I edit the stock for my product options?
        • How do I choose which products appear in the Featured Section?
        • How do I ask a customer to leave information so I can customize their product?
        • How do I add digital products?
        • Are you integrated with any drop shipping services?
      • Domain FAQs
        • How do I connect an existing domain?
        • How do I transfer my domain to Freewebstore?
        • How do I claim a free domain?
        • How often do I need to pay for my Domain?
        • How do I transfer a domain away from Freewebstore?
      • Payment Gateways
        • I am not eligible for Advanced Card Payments, can I still use PayPal?
        • How do I change the PayPal account attached to my store?
        • How do I setup Cash on Delivery?
        • How do I set up Cash on Delivery Payment?
      • Pages
        • How do I hide a page?
        • How do I add a link to a page?
      • Shipping
        • How do I limit my shipping rules so I only ship to my region?
      • Settings
        • How do I turn on/off the Terms and Conditions checkbox on the checkout page?
        • How do I publish my store?
        • How do I set up tax?
        • How do I include the tax in the price of my products?
      • Notification Emails
        • How do I edit my notification emails?
        • How can I change the email address notification emails are sent to?
      • Images
        • How do I make my images small in size?
      • Theme Editor FAQs
        • How do I translate my store?
        • Can I save my Theme?
      • Errors
        • "Error: The transaction was refused. Verify the transaction and try the request again."
        • Google: "Blocked by ROBOTS.TXT"
      • Browser Support
        • Brave Browser
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On this page
  • What are Staff Accounts?
  • How to Create and Manage Staff Accounts
  • Creating Staff
  • Setting Staff Permissions
  • Suspending Staff
  • Deleting Staff
  • Changing/ Resetting Staff Passwords

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  1. My Account

Staff Accounts

A simple step-by-step guide detailing how to create and manage staff accounts from within your Freewebstore control panel.

What are Staff Accounts?

Staff Accounts allow you to give access to your control panel to other people via their own email addresses.

You can set specific permissions for different staff members so that they can only access specific areas of the control panel. For example, you may only want your Warehouse Staff to access order details and stock management.

How to Create and Manage Staff Accounts

Creating Staff

  1. Log into your Freewebstore Control Panel.

  2. In the top right of the dashboard, click Hey, Your Name.

  3. Select My Account from the dropdown menu.

  4. On the My Account page, click Staff Accounts.

  5. On the Staff Accounts page, click Add New Staff Account - A pop-up will appear.

  6. Enter your staff members First Name, Last Name, and Email Address.

  7. Click Add.

  8. The pop-up will disappear and your new staff account will be listed.

This staff member will not be invited until you save the page.

Setting Staff Permissions

Once your staff has been added you can then set with pages they can access on your control panel.

  1. Click View Permissions for a staff member - A list of pages and sections of your control panel will then be listed below.

  2. Simply check and un-check each page and section that you would or would not like to give your staff account permission to view.

Some pages/ sections can and cannot be accessed by staff members by default - This cannot be changed.

  • Billing Section - No Access (Admin Only).

  • Staff Accounts - No Access (Admin Only).

  • Login Details - Full Access

You need to save the page for your permission changes to take effect.

Suspending Staff

Instead of fully deleting a staff account, you can temporarily suspend them instead. This means that your staff member will no longer be able to access their account whilst they are suspended.

  1. Click Suspend Access for a staff member.

  2. A pop-up will appear asking you to confirm this.

  3. Click Confirm.

You need to save the page for your suspension to take effect.

Deleting Staff

If you no longer want a staff member to have access to your control panel, you can delete them.

  1. Click Permanently Delete for a staff member.

  2. A pop-up will appear asking you to confirm this.

  3. Click Confirm.

You need to save the page for your deletion to take effect.

Changing/ Resetting Staff Passwords

Only the staff member themselves can change or reset their passwords.

Changing/ resetting staff passwords use the same method as any other standard account. Please ask your staff member to follow the following help articles:

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Last updated 2 years ago

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