How do I void my label?

We understand that sometimes you might purchase a label for your package that may never get sent due to your customer cancelling their order. We also understand that you would like to test out the feature just to see how it works. It is simple to delete a label.

To void a label:

  1. Log in to your control panel.

  2. Head over to the order page you wish to void the label for via the Orders > List all orders section.

  3. Click View in the Shipping Panel.

  4. Expand the label by clicking the + icon to the right of the information.

  5. Underneath the label that appears, you will see two buttons. Click the Void Label button.

  6. Complete the instructions that follow to void the label.

Please Note: It is not currently possible to void any labels that use the Royal Mail services that follow:

  • Royal Mail Tracked 24/48

  • Royal Mail 24/48

Last updated