> For the complete documentation index, see [llms.txt](https://help.freewebstore.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.freewebstore.com/my-account/login-details/forgotten-login-details.md).

# Forgotten Login Details?

It can be frustrating when you forget your login details. That's why we have a way around this for you. 

To redeem your forgotten password:

1. Go to the Freewebstore [**Login** ](https://admin.freewebstore.com/Login.aspx)page.
2. Locate and click the **"Forgotten Login Details?"** underneath the main login panel.
3. Enter your email address in the field provided at the top of the panel.
4. Click **Send Code.** You will then be sent a one-time code to the email address you entered.
5. Enter your new password in the relevant field along with the code you received in the field underneath.
6. Click **Change Password.** 
7. Once you can see the success message on the screen, go back to the login page and log in using your new password.

To redeem your Email address:

1. Go to the Freewebstore [**Login** ](https://admin.freewebstore.com/Login.aspx)page.
2. Locate and click the **"Forgotten Login Details?"** underneath the main login panel.
3. At the bottom of the panel, you will see a section asking you to get in touch if you do not have access to your email account, click the **Send Email** link.
4. Enter the details as required along with an email address you know and that you have access to.
5. In your message, to prove it is you and that we do not give your details out to anyone pretending to be you, we will require your store URL/domain, the last 4 digits of your payment method (if you have set one up with us) and your address details.
6. We will then contact you either to request further information or to give you the login email of the store you are trying to access.


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