Refund an Order

A simple step-by-step walk-through detailing how to refund a customer order from within your Freewebstore Control Panel.

For whatever reason, you may need to refund the cost of an order to your customer, to do this:

  1. Login to your freewebstore control panel.

  2. Go to Orders > List All Orders.

  3. Locate and View the order you wish to refund.

  4. On the right of your screen will be a number of panels. Locate the panel labeled Actions.

  5. Within the Actions panel, you will find an action that says "Refund Order", click this action.

  6. A little window will then appear allowing you to choose how much you would like to refund your customer and allow you to add a message to your customer.

  7. Once you are happy with how much you are refunding and your PayPal reference message (if you write one), click Refund.

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If the payment was made via PayPal, the refund button will appear in the PayPal panel located above the actions panel.

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