# Refund an Order

For whatever reason, you may need to refund the cost of an order to your customer, to do this:

1. Login to your freewebstore control panel.
2. Go to **Orders > List All Orders.**
3. Locate and **View** the order you wish to refund.
4. On the right of your screen will be a number of panels. Locate the panel labeled **Actions.**
5. Within the **Actions** panel, you will find an action that says "**Refund Order",** click this action.
6. A little window will then appear allowing you to choose how much you would like to refund your customer and allow you to add a message to your customer. 
7. Once you are happy with how much you are refunding and your PayPal reference message (if you write one), click **Refund.**

{% hint style="info" %}
 If the payment was made via PayPal, the refund button will appear in the PayPal panel located above the actions panel.
{% endhint %}