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Review Invites
A step-by-step guide with explanations detailing how to enable and manage product review invites from within your Freewebstore Control Panel.
When a customer completes an order on your store, we will automatically queue the customer for a product review invite. After a set amount of days, we'll automatically email the customer asking them to review the products in their order.
- 1.Collect more reviews.
- 2.Reviews are a great way for other customers to see what other people thought about the product they are thinking about buying.
- 3.The email will bring your customer back to your website. This may indirectly get you more sales.
- 1.Log into your Freewebstore Control Panel.
- 2.Go to Manage > Products > Reviews > Review Invites.
- 3.Select a Layout.
- 4.Add Content to your email.
- 5.Check the On checkbox.
- 6.Choose the number of days you want the email to be sent after the order was placed.
- 7.Select a Font.
- 8.Select a Primary Color.
- 9.Click Save.
When previewing an invite, we'll show you what it looks like with the settings you've got selected on the page. This means you can test out new colors, fonts, and layouts before committing to these new settings and saving.
There are two ways to preview your review invites:
- 1.Log into your Freewebstore Control Panel.
- 2.Go to Manage > Products > Reviews > Review Invites.
- 3.Click Preview for an invite in the Invites tab.
- 4.A pop-up will appear with the preview of the invite.
This way of previewing your invite will display dummy products.
- 1.Log into your Freewebstore Control Panel.
- 2.Go to Manage > Products > Reviews > Review Invites.
- 3.Click the Preview tab.
These two columns show what's currently happening and what happened to the invite.
Tags | Meaning |
|---|---|
Pending | The email hasn't been sent yet. When the invite schedule date is reached, we'll automatically send the email if this feature is enabled. |
Sent | The email has been successfully sent to your customer. |
Aborted | The email was aborted. |
Tags | Meaning |
|---|---|
Clicked | The customer clicked the Leave a Review button in the email and was redirected to the Write a Review page on your store. |
Reviewed | The customer wrote a review on your store. |
Look for the Invite Scheduled column in the Invites tab. This will show you the exact date and time the invite will be sent.
Although still scheduled, when we come to automatically send the invite, we'll first automatically check if your feature is enabled or disabled. If disabled, the invite won't be sent and the status will change to Aborted.
This depends on how fast you are at shipping. We've set this as 7 days as most stores send their goods within the first day or two of purchase, and the customer should have received their order within this time period. If you have a slow shipping process, you may want to increase this.
Last modified 1yr ago