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Review Invites

A step-by-step guide with explanations detailing how to enable and manage product review invites from within your Freewebstore Control Panel.

What are Review Invites?

When a customer completes an order on your store, we will automatically queue the customer for a product review invite. After a set amount of days, we'll automatically email the customer asking them to review the products in their order.

Why would you want to collect Review Invites?

  1. 1.
    Collect more reviews.
  2. 2.
    Reviews are a great way for other customers to see what other people thought about the product they are thinking about buying.
  3. 3.
    The email will bring your customer back to your website. This may indirectly get you more sales.

How to Enable Review Invites

  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Manage > Products > Reviews > Review Invites.
  3. 3.
    Select a Layout.
  4. 4.
    Add Content to your email.
  5. 5.
    Check the On checkbox.
  6. 6.
    Choose the number of days you want the email to be sent after the order was placed.
  7. 7.
    Select a Font.
  8. 8.
    Select a Primary Color.
  9. 9.
    Click Save.

How to Preview a Review Invite

When previewing an invite, we'll show you what it looks like with the settings you've got selected on the page. This means you can test out new colors, fonts, and layouts before committing to these new settings and saving.
There are two ways to preview your review invites:

Single Invite

  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Manage > Products > Reviews > Review Invites.
  3. 3.
    Click Preview for an invite in the Invites tab.
  4. 4.
    A pop-up will appear with the preview of the invite.

General

This way of previewing your invite will display dummy products.
  1. 1.
    Log into your Freewebstore Control Panel.
  2. 2.
    Go to Manage > Products > Reviews > Review Invites.
  3. 3.
    Click the Preview tab.

What do the Status & Outcome columns show?

These two columns show what's currently happening and what happened to the invite.

Status Column

Tags
Meaning
Pending
The email hasn't been sent yet. When the invite schedule date is reached, we'll automatically send the email if this feature is enabled.
Sent
The email has been successfully sent to your customer.
Aborted
The email was aborted.

Outcome Column

Tags
Meaning
Clicked
The customer clicked the Leave a Review button in the email and was redirected to the Write a Review page on your store.
Reviewed
The customer wrote a review on your store.

FAQs

When will my invite be sent?

Look for the Invite Scheduled column in the Invites tab. This will show you the exact date and time the invite will be sent.

I've disabled the feature, why is my invite still scheduled?

Although still scheduled, when we come to automatically send the invite, we'll first automatically check if your feature is enabled or disabled. If disabled, the invite won't be sent and the status will change to Aborted.

How many days should I set this feature to automatically send my invite?

This depends on how fast you are at shipping. We've set this as 7 days as most stores send their goods within the first day or two of purchase, and the customer should have received their order within this time period. If you have a slow shipping process, you may want to increase this.