# Order Status Information To be able to view which of your orders are open and closed from the **View all Orders** section of your control panel, we have 3 pre-defined states, **Open, Closed** and **Problem**. Using these states allows you to see the status of each order without viewing the whole contents of each individual order. Below is a list of the pre-defined states and what they represent: ### **Open Orders** Open Orders represent new orders that have been received that have not been closed or deleted. Once an order had been fulfilled and shipped, you may want to set the order to "Closed". ### **Closed Orders** Closed Orders represent old orders that have been manually closed, typically because the order has been fulfilled, shipped or canceled. ### **Problem Orders** Problem Orders can occur for a number of reasons, although it is mostly due to the third-party payment processor, such as PayPal, not validating the order. This can be due to a problem with the payment, or sometimes it simply takes longer than usual. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.freewebstore.com/orders/your-orders/order-status-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.